Julia Cassidy
Pittsburgh,PA
Summary
Driven Student with experience in leadership, policy enforcement, management, and oversight over tasks. Energetic and excited to welcome and mentor students. Responsible, reliable, easy to work with, and diligent in planning and coordinating activities and events. Skilled in communication and inter personal relations.
Overview
2
2
years of professional experience
Work History
Retail Team Member
Panera Bread
Pittsburgh, PA
09.2023 - Current
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Properly stored all leftover food items after each shift.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Monitored inventory levels of food items used during meal services.
Hostess
59 Almshouse
Richboro, PA
05.2023 - 08.2023
- Verified reservations and wait times with customers.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Assisted in preparing the restaurant for opening and closing shifts.
- Accurately recorded customer information into reservation system.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Hostess
The Irish Horne
Richboro, PA
09.2021 - 07.2023
- Answered telephone to provide dining information and take reservations.
- Took beverage orders and served drinks during peak meal times.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Memorized dining room floor plans and understood seat number system.
Education
High School Diploma -
Villa Joseph Marie High School
Holland, PA05-2023
Skills
- Leader
- Hardworker
- Dealing with the Public
- Collaboration
- Complaint Handling
- Listening
- Task development
- Engagement
Affiliations
- Intramural sports
- Politics Clubs
- Hanging out with friends
- Community service
Accomplishments
- Highschool Scholarships noted above
Timeline
Retail Team Member
Panera Bread
09.2023 - Current
Hostess
59 Almshouse
05.2023 - 08.2023
Hostess
The Irish Horne
09.2021 - 07.2023
High School Diploma -
Villa Joseph Marie High School