Julia Ceurvels
Abington,MA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Compassionate individual with established experience providing support to students.
Overview
24
24
years of professional experience
Work History
Stay at Home Parent
Self
11.2017 - Current
- Manages household duties and finances
- Maintain schedule for all household members
- Assist with children's schoolwork
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Financial Counselor
South Shore Hospital
10.2014 - 09.2017
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Assisted in completing Mass Health Insurance paperwork to secure benefits.
- Help with submitting claims for patient stay approvals
Assistant Manager
Marylou's Coffee
07.1999 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Medical Professional - Medical Assistant, Office Assistant, Billing/code
American Career Institute - Framingham
Framingham, MA06.2010
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
Brockton, MA05.2005
High School Diploma -
Abington High School
Abington, MA06.2002
Skills
- Complex Problem-Solving
- Verbal and Written Communication
- Customer Service
- Organization and Time Management
- Multitasking
- Dependable and Responsible
- Multitasking Abilities
- Flexible and Adaptable
- Good Telephone Etiquette
- Organizational Skills
Timeline
Stay at Home Parent
Self
11.2017 - Current
Financial Counselor
South Shore Hospital
10.2014 - 09.2017
Assistant Manager
Marylou's Coffee
07.1999 - 01.2015
Medical Professional - Medical Assistant, Office Assistant, Billing/code
American Career Institute - Framingham
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
High School Diploma -
Abington High School
Similar Profiles
Laura FrederickLaura Frederick
Owner/Operator of Dream Chaser Farms at SelfOwner/Operator of Dream Chaser Farms at Self
Grace SimcoeGrace Simcoe
Burnout Recovery at SelfBurnout Recovery at Self
Josette O'Kelley RNJosette O'Kelley RN
Stay at Home Mom at SelfStay at Home Mom at Self
Natalia GonzalezNatalia Gonzalez
Math Tutor Volunteer at SelfMath Tutor Volunteer at Self
Nick GrimardNick Grimard
Server at Mill WharfServer at Mill Wharf