Julia Chein
Philadelphia,PA
Summary
High-energy, sociable server skilled at welcoming guests, upselling items and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Also skilled in design, project management, and organization.
Overview
6
6
years of professional experience
Work History
Retail/Studio Assistant
Petit Jardin en Ville
Philadelphia, PA
11.2023 - Current
- Flower intake and processing
- Plant care and maintenance
- Floral design
- Packaging orders for delivery
- Receiving orders
- Maintaining store design
- Greeting and assisting customers
- Cleaned and maintained store and design space
- Completing deliveries
- Assisting designer
- Set up and break down of installations
Research Assistant
Temple University
Philadelphia, PA
12.2022 - Current
- Schedule participants
- Obtain consent
- Conduct study
- Data collection
- Analyze data
- Attend project meetings
- Maintain lab equipment and space
Server
Silver Diner
Cherry Hill, NJ
07.2018 - 08.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Place orders with kitchen staff
- Serve food and beverages to patrons and immediately remedy any issues with orders.
- Take and process payments
- Ensured that each guest was served courteously, quickly, and efficiently.
- Clean restaurant
- Prep food
Host
Silver Diner
Philadelphia, PA
06.2018 - 08.2018
- Greet guests and provide menus and silverware
- Seat guests
- Manage seating chart
- Initiate and maintain wait lists
- Answer phones and take reservations
- Clean and maintain front of restaurant
- Buss tables
- Assist wait staff as needed
- Prep food and silverware
Sales Associate
Jan's Boutique
Cherry Hill, NJ
08.2017 - 06.2018
- Greeted customers and provided exceptional customer service.
- Personally assisted customers with product selection, sizing and styling.
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Science - Psychology
Temple University
Philadelphia, PA05-2025
Skills
- Guest Engagement
- Sales Techniques
- Effective communication
- Food Running
- Beverage Preparation
- Order Management
- Table Bussing
- Safe Food Handling
- Suggestive Selling
- Effective Customer Upselling
- Menu Knowledge
- Sales Expertise
- Special Dietary Requirements
- Cash Handling
Accomplishments
- LAURA (Liberal arts undergraduate research assistant) award
- Psychology honors program
References
References available upon request.
Timeline
Retail/Studio Assistant
Petit Jardin en Ville
11.2023 - Current
Research Assistant
Temple University
12.2022 - Current
Server
Silver Diner
07.2018 - 08.2022
Host
Silver Diner
06.2018 - 08.2018
Sales Associate
Jan's Boutique
08.2017 - 06.2018
Bachelor of Science - Psychology
Temple University
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