Julia Cochran
Cockeysville,MD
Summary
Hardworking, highly motivated, and detail-oriented professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Lines Customer Service Representative
R & A Insurance
04.2024 - Current
- Developed strong customer service skills , including problem resolution and conflict management.
- Developed strong relationships with customers by providing clear and concise communication through email and phone calls.
- Kept records of customer interactions or transactions, recording details of inquiries.
- Processed new applications, renewals, cancellations, endorsements, and other changes as needed.
- Managed multiple accounts simultaneously while meeting deadlines for completion of tasks.
- Assisted customers in filling claims and making and receiving payments.
- Collaborated with underwriting and departments of many carriers such as Erie, Amerisure, Towmax, Donegal, and Chesapeake Employers to resolve customer issues quickly.
- Skilled in Applied Epic, Agent Exchange, DsPro, Microsoft Office, Outlook, etc.
Administrative Assistant
R & A Insurance
11.2023 - 04.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Complied and entered data into various databases to ensure accuracy and completeness.
- Processed incoming mail and distributed to relevant departments or individuals.
- Maintained office inventory by assisting with supply orders.
- Used Microsoft Office Suite to create and revise documents and presentations.
Barn Manager
Williams Hunter/Jumper Stables
06.2022 - 11.2023
- Assist in daily riding and exercise of all foxhunting and show horses
- Observe horses for signs of illness, injury, or unusual behavior; notifying vet and owners as needed
- Maintain tidy barn by sweeping, cleaning, and organizing feed and other materials
- Care for horses by blanketing, cleaning stalls, feeding, and watering
- Preformed basic equine medical care skills such as bandaging, wrapping and medicating
- Muck stalls and restock hay and water
- Perform simple farm maintenance
- Experience loading and hauling horses with a bumper pull and gooseneck trailers.
Dog Trainer
Sit Means Sit Dog Training
02.2022 - 06.2022
- Educated clients about canine behavior and positive reinforcement training methodologies
- Ensure the health and safety of ALL dogs in care
- Responsible for training clients and dogs
- Obtain relationships between clients and dogs in a professional manner
- Support clients to ensure success with dogs
- Conducted training classes and assisted with animal behavior help requests and enrichment programs
- Kept records documenting animal health, diet or behavior
- Work with team to ensure that facility is clean and presentable.
Care Giver/Rider
JC Horse Care
12.2013 - 06.2022
- Ride, train, and care for all horses at the facilities
- Ensure all horses are taken care of in need of food and water
- Complete daily needs for horses, ie Stalls, field maintenance, barn care and chores.
Product Advisor
Dover Saddlery
10.2021 - 01.2022
- Provided assistance to customers, helping find needed products and introducing new offerings
- Assist customers with proper fitting of clothes, helmets, boots, etc
- Preform merchandise purchases
- Work with a team of advisors to organize and keep the store clean and professional
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant
Eva Construction
05.2015 - 05.2021
- Assisted with successful, time-sensitive renovations of Commercial and Residential buildings
- Used picks and shovels to dig, spread and level dirt and gravel
- Used wheelbarrow to move debris and material to designated areas on jobsite
- Used laser measuring tools to calculate lengths, widths and heights.
Education
High School Diploma -
North Harford High School
Pylesville, MD05.2018
Skills
- Attention to detail
- Teamwork
- Organization
- Time Management
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Excellent attention to detail
- Productivity and Time Management
- Insurance Policy Understanding
- Efficient multitasking capabilities
Affiliations
- Former member of United States Pony Club, November 2009 to 2018
- Member of National Society of Leadership and Success, May 2019 - April 2021
- Member of Honors Society Foundation, April 2020-April 2021
References
- James Moore - (410) 693 – 0664
- Michelle Rosenkilde – (443) 324-7919
- Eilene Poole - (410) 404 - 2787
- Eileen Pritchard-Bryan – (443) 417-7371
Certification
- Property and Casualty Insurance License - 04/2024
- Before licensing, I completed 90 hours of Commercial Lines Total CSR Training, gaining a QCLS (Qualified Commercial Lines Specialist) designation.
Timeline
Commercial Lines Customer Service Representative
R & A Insurance
04.2024 - Current
Administrative Assistant
R & A Insurance
11.2023 - 04.2024
Barn Manager
Williams Hunter/Jumper Stables
06.2022 - 11.2023
Dog Trainer
Sit Means Sit Dog Training
02.2022 - 06.2022
Product Advisor
Dover Saddlery
10.2021 - 01.2022
Assistant
Eva Construction
05.2015 - 05.2021
Care Giver/Rider
JC Horse Care
12.2013 - 06.2022
High School Diploma -
North Harford High School
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