QuZonda Mixon
Edwards,United States
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Commercial Lines Customer Service Agent
Progressive Casulty Insurance
06.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Retail Store Manager
AT&T
09.2018 - 04.2022
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Production Worker
Cooper Lighting
05.2016 - 09.2018
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Practiced standard operating procedures for consistent production results.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Line Operator
Nissan North America, Inc.
01.2013 - 05.2016
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Assembled products according to changing daily work orders and specific customer needs.
- Checked inventory supply and stock bins to maintain proper stock levels.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
Raymond High School
Raymond, MS05.2011
Skills
- Customer Service
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Understanding Customer Needs
- Assembly and production
- Problem-solving
- Attention to detail
- Visual inspection
- Accuracy
- Critical thinking
Timeline
Commercial Lines Customer Service Agent
Progressive Casulty Insurance
06.2022 - Current
Retail Store Manager
AT&T
09.2018 - 04.2022
Production Worker
Cooper Lighting
05.2016 - 09.2018
Line Operator
Nissan North America, Inc.
01.2013 - 05.2016
Raymond High School
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