Julia Collins
Grenke Leasing AZ LLC
Mesa,AZ
10
years of professional experience
Results-driven Professional experienced in managing diverse responsibilities across multiple domains. Enhanced operational efficiency through strong organizational and problem-solving skills. Committed to fostering effective team collaboration and adapting to evolving work environments.
Work History
Administration generalist, Administration Manager, Accounts Payable support
2 Years 4 Months- Submitting computer generated Arizona invoices to customer, manually generating invoices for customers not located in Arizona, across 32 states. Investigating different sales tax for each new customer's location.
- Reaching out to customers to collect past due amounts. Formulating payment plans for customers to avoid lawsuits. Communicating with lawyer
- Managed daily operations for equipment leasing, ensuring compliance with company policies and procedures.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
Fleet Specialist, Instructor of various roles, Operations Supervisor
3 Years 11 Months- Executed start-of-shift setup for autonomous vehicles by adhering to checklists and spreadsheets for compliance.
- Oversaw property management activities, including item check-in and check-out for individuals at shift changes.
- Managed PPE distribution for vehicle operators and performed safety checks and issued reminders. Developed training materials for new positions, facilitating knowledge sharing across the company and locations.
- Oversaw various positions and locations throughout Arizona. Clarified metrics, company policies, and goals to team members.
- Respond to accident scenes, communicate with local police departments for suspicious items. Facilitated pre-shift debriefs and documented conversations with team members and other staff.
- Led training sessions for staff on best practices in fleet management and safety protocols.
Casualty Investigation Claims Adjuster
3 Years 4 Months- Managed claims from opening to payment issuance, ensuring timely resolution for clients.
- Mastered four different state laws to use when making a liability determination.
- Advised customers on expectations during a claim, repair options, fault determination, and payment timelines.
- Cared for customers with various backgrounds, including different languages, different ages, and different social customs.
- Collaborated with police, fire, and court agencies to obtain reports for informed liability decisions.
Education
Bachelor of Science - Educational Studies
Graduated spring 2016.
Skills
Documentation skills
MS office
Customer relationship management
Regulatory compliance
Client relationships
Client engagement
Integrity and honesty
Timeline
Administration generalist, Administration Manager, Accounts Payable support
Grenke Leasing AZ LLC
04.2024 - CurrentRead More
Fleet Specialist, Instructor of various roles, Operations Supervisor
Transdev North America
12.2019 - 11.2023Read More
Casualty Investigation Claims Adjuster
American Family Insurance, Phoenix, Arizona
06.2016 - 10.2019Read More
Arizona State University
Bachelor of Science from Educational Studies
Read More