Created welcoming environment for incoming first-year and transfer students during orientation, enhancing their transition experience.
Guided students in course planning, class registration, and navigating resources to support their academic journey.
Coordinated administrative and operational support for orientation events, ensuring smooth execution and positive participant experiences.
Introduce students to campus resources, programs, and support services.
Represent San Jose State University and New Student & Family Program
Higher education institution, part of the California State University system, serving over 35,000 students
Retail Associate
American Eagle
Pleasanton, CA
04.2025 - 04.2026
Assisted customers with product inquiries and style recommendations, enhancing shopping experience.
Promoted and enrolled customers in store rewards and credit programs, increasing customer participation.
Maintained organized inventory and ensured visual displays aligned with brand standards, supporting sales efforts.
Supported register operations and helped reconcile daily sales transactions.
Collaborated with team members to meet store goals and deadlines.
Global retail brand specializing in casual apparel and accessories with annual revenue over $5B.
Seasonal Markdown Associate
Aritzia
San Jose, CA
12.2024 - 01.2025
Executed accurate price markdowns and updated product tags, enhancing pricing strategy during peak retail season.
Maintained store presentation and visual merchandising standards to drive customer engagement.
Collaborated with team members to complete daily tasks effectively, ensuring operational efficiency.
Fast-growing fashion retailer focused on premium women's apparel
Server
Stoneridge Creek
Pleasanton, CA
07.2023 - 12.2024
Served multi-course meals including appetizers, beverages, and desserts to residents in a fine dining setting.
Processed orders and payments efficiently using POS systems to enhance service speed.
Gained positive feedback from residents due to exceptional attentiveness and service.
Maintained cleanliness of tables and service areas to ensure a welcoming dining experience.
Completed closing duties including mopping, restocking, and cleaning stations to uphold operational standards.
A premier life plan retirement community offering dining, health, and lifestyle amenities to over 800 residents.
Education
Bachelor of Science - Business Administration (Hospitality, Tourism & Event Management)
San Jose State University
San Jose, CA
01-2027
Skills
Event Support
Customer Service
Group Facilitation
Team Collaboration
Mentorship Support
Training Support
Attention to Detail
Conflict Resolution
Adaptability
Time Management
Interpersonal Communication
Certification
ServSafe Food Handler - National Restaurant Association, Issued 2023
Hobbies and Interests
Event Planning
Blogging
Travel
Campus Engagement
Recreational Volleyball
Cultural Events
Volunteer Experience
Bay Area Meal Pack for 9/11 Day, Volunteer, 09/01/24, Bay Area, CA, Supported meal packing operations to benefit local food-insecure communities on 9/11 Day of Service.
Languages
English, Native
Languages
English
Full Professional
Affiliations
Volunteer, Bay Area Meal Pack for 9/11 Day - San Jose, CA (Sept. 2024)
Member, Akbayan - San Jose, CA (Oct. 2025 – Present)
Accomplishments
Dean's Scholar, SJSU 2026 - Exemplary academic achievement in recognition of a 3.65 grade point average
Employee of the Month, Stoneridge Creek 2024 - Recognized out of a team of 35 for consistently exceeding server duties and maintaining the highest customer satisfaction
Timeline
Retail Associate
American Eagle
04.2025 - 04.2026
Orientation Leader
San Jose State University
01.2025 - Current
Seasonal Markdown Associate
Aritzia
12.2024 - 01.2025
Server
Stoneridge Creek
07.2023 - 12.2024
Bachelor of Science - Business Administration (Hospitality, Tourism & Event Management)