JULIA CUMPLIDO

Facilitated peer support, fitness programming, and veteran outreach, creating a positive impact for participants while ensuring efficient program operations.

• Managed sensitive data entry and reporting in Excel through SharePoint. ensuring data accuracy and security compliance.
• Implemented organizational policies to streamline program operations and enhance efficiency.
• Monitored program data for trends and discrepancies, identifying potential risks and implementing mitigations.
• Promoted and organized monthly activities, events, and outreach programs to foster engagement and support.
• Responded to inquiries regarding veteran-focused programs and services, ensuring timely follow-ups.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.

Executed critical security measures to protect passengers, staff, and aircraft, ensuring compliance with TSA regulations while providing superior customer service.

• Adhered to security protocols for terminal entry by utilizing government databases to verify passenger vetting status, reviewing ticket boarding information, and verifying forms of identification (e.g., state ID, passports)
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Conducted screenings and searches, including pat-downs and property inspections, ensuring compliance with TSA regulations while maintaining quality customer service under time-sensitive constraints
• Operated screening equipment and technology such as ATR, x-ray, and metal detection machines to identify and mitigate security threats, ensuring the safety of passengers, staff, and aircraft
• Drafted detailed incident reports for escalated security breaches or unusual activity at checkpoints and elevated critical incidents to supervisors for immediate action
• Analyzed potential security threats and determined appropriate actions during crisis situations or routine operations, ensuring swift and effective responses
• Regulated terminal entry and exit points, maintaining a secure environment and denying access to unauthorized individuals
• Assisted the Human Resources department by participating in over 20 interviews for new hires, providing input on candidate evaluations and ensuring alignment with TSA's standards and requirements
• Trained and mentored new TSOs, tracking their performance and hours to certify them as officers; provided guidance on Standard Operating Procedures (SOPs) and best practices for screening processes
• Certified as a Passenger Support Specialist, assisting passengers with disabilities or medical conditions through the screening process, ensuring compliance with accessibility protocols
• Managed security protocols amidst high-stress environments, maintaining order despite disruptive or aggravated passengers and environmental distractions
• Received continuous training to adapt to emerging threats, security technology, and updated SOPs

Led and mentored teams of airmen while ensuring the seamless operation of dining services and inventory management under stringent safety standards.

• Supervised and mentored junior airmen, providing guidance, professional development, and training to enhance their technical and operational skills
• Conducted formal evaluations of airmen's performance, offering constructive feedback and recommendations for career progression
• Led dining services teams in austere environments, ensuring smooth operations and adherence to Standard Operating Procedures (SOPs) under challenging conditions
• Conducted inventory inspections and ensured compliance with food service and safety standards, supporting the health and morale of 500+ personnel
• Maintained accurate stock records, achieving 0% loss during audits, and monitored inventory to sustain operations in austere environments
• Performed preventive maintenance on kitchen equipment valued at $1M, resulting in increased operational efficiency and reduced downtime
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
• Devised and implemented processes and procedures to streamline operations.