Julia Donahue

• Delivered exceptional guest service in a fast-paced environment

• Managed guests’ orders efficiently, ensuring accuracy and timeliness

• Maintained knowledge on rotating beer options as well as the available liquors and wine to efficiently answer any guest questions and assist with opportunities to up-sell

• Frequently and efficiently handled cash and operated a point-of-sale system

• Efficiently communicated with kitchen staff to address special requests and dietary restrictions

• Trained new staff on service standards, the point-of-sale system, and menu knowledge

• Maintained knowledge and application of food safety protocols

• Welcomed and seated guests comfortably in their table

• Efficiently took guests’ food and drink orders

• Communicated with the kitchen and bar staff for prompt and correct delivery of orders

• Memorized the menu and recommended appetizers, meals, and drinks from restaurant wine stock

• Delivered a memorable dining experience by resolving all guest issues promptly

• Assisted with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant

• Stocking, cleaning, and assisted other team members when needed

• Delivered exceptional service to guests

• Performed the customary, standard expectations for a restaurant server as listed above

• Maintained knowledge on wine pairings, wine presentation, and service while in this position

• Greeted guests and informed them of any wait times

• Maintained a wait list, frequently communicating with other hosts, servers, and managers

• Received to-go orders

• Maintained stocking, bussing, and cleaning tasks

• Server role included knowledge of all menu items, keeping a positive attitude with both guests and fellow servers on shift, as well as cash and card handling, side work, and cleaning