Julia Dorazio
Blackwood,NJ
Summary
About four years of customer service experience in food service and retail. A current junior at Rowan University double majoring in English and Writing Arts with a concentration in editing, seeking to become a copyeditor and/or proofreader. In this position, I would ensure the overall readability and perfection of a work well-written.
Overview
4
4
years of professional experience
Work History
Barista
Barnes & Noble
Deptford, NJ
09.2025 - Current
- Promoted to Team Lead in July 2023.
- Coach team members to develop knowledge and skills of customer service and food handling.
- Organize team objectives and set clear expectations and goals for team members.
- Resolve and address any conflicts in customer service or team members.
- Assign responsibilities to team members based on strengths.
- Knowledge of all aspects and areas of work.
- Collaborate with team members to ensure positive customer service.
Team Member
Saxbys
Glassboro, NJ
09.2025 - Current
- Manage and assemble menu items, whether it be drink or food, and ensure consistency.
- Maintain proper storage and timely restocking of ingredients and supplies.
- Provide friendly and efficient customer service.
- Tasked with handling cash and credit transactions and processing payments accurately.
- Collaborate with team members to ensure positive customer experience.
Team Member
AMC Theatres
Deptford, NJ
01.2022 - 09.2025
- Promoted to Team Lead in July 2023.
- Coach team members to develop knowledge and skills of customer service and food handling.
- Organize team objectives and set clear expectations and goals for team members.
- Resolve and address any conflicts in customer service or team members.
- Assign responsibilities to team members based on strengths.
- Knowledge of all aspects and areas of work.
- Collaborate with team members to ensure positive customer service.
Education
Bachelor of Arts - English
Rowan University
Glassboro, NJSkills
- Technology: Microsoft Word, Powerpoint, & Teams; Google Drive, Docs, Slides, Forms
- Social Media: Instagram, Twitter (X), Snapchat, TikTok, Facebook
- Communication: Customer service, problem solving, collaboration in teamwork, team leadership, active listening
Timeline
Barista
Barnes & Noble
09.2025 - Current
Team Member
Saxbys
09.2025 - Current
Team Member
AMC Theatres
01.2022 - 09.2025
Bachelor of Arts - English
Rowan University