Julia Durham
Bucyrus,KS
Summary
Aspiring college student looking for a great opportunity to gain valuable experience as I continue my education in accountancy. I have built a strong foundation of skills in customer service for both consumer and business credit accounts for one of the largest financial institutions in the United States. I am confident in my ability to apply my skills and grow professionally.
Overview
5
5
years of professional experience
Work History
Customer Solutions Advisor
U.S. Bank
06.2022 - Current
- Handling escalations to research and resolve complex and sensitive customer inquires by following policies and procedures.
- Keeping record and documenting complaint trends.
- Guide and advise other service advisors on policy, regulations, procedures, and system navigation.
Web Support Specialist
U.S. Bank
04.2021 - 06.2022
- Help navigate customers through online banking platforms.
- Assist with troubleshooting regarding technical issues.
- Analyzing and solving technical problems.
Customer Service Advisor
U.S. Bank
03.2020 - 04.2021
- Answers calls at a fast pace and assists customers with credit card inquiries by using multiple systems including microsoft applications.
- Completing account maintenance such as making payments, reviewing statements, requesting copies of documentation, etc.
- Knowledge of concepts, practices, policies and procedures of banking products and services
- Entering data accurately into different systems to ensure account is correctly updated and to prevent delays.
Education
ASSOCIATES OF LIBERAL ARTS - Accounting
Johnson County Community College
07.2025
SECONDARY SCHOOL -
Olathe South High School
Olathe, KS01.2020
Skills
- Account Management
- Microsoft Applications
- Customer Service
- Problem-solving
- Product and service solutions
- Time-Management
- Documentation and notes
- Data Entry
- Financial product knowledge
- Effective Communication
- Calm and Professional Under Pressure
Accomplishments
Two time award winning candidate for the highest honor of U.S. Bank, The Legends of Possible Award, for providing outstanding service.
Timeline
Customer Solutions Advisor
U.S. Bank
06.2022 - Current
Web Support Specialist
U.S. Bank
04.2021 - 06.2022
Customer Service Advisor
U.S. Bank
03.2020 - 04.2021
ASSOCIATES OF LIBERAL ARTS - Accounting
Johnson County Community College
SECONDARY SCHOOL -
Olathe South High School