Julia Epps
Greenville,NC
Summary
Experienced office management and administration professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Lane and Associates Family Dentistry
Greenville, NC
09.2023 - Current
- Provided support to clinical staff with insurance verification and authorization processes.
- Coordinated the delivery of care between various departments within the facility.
- Provided education and resources to help patients understand their treatment options.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Maintained communication with healthcare providers regarding referrals and authorizations.
Assistant Office Manager
Aspen Dental
04.2023 - 09.2023
- Match work schedule to budgetary expectations and patient service needs on a daily basis.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Use proper pricing and and effective technique to maximize revenue while controlling cost of goods.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Develop daily and weekly plans with doctor and office manager
- Build appointment capacity by tracking and filing unused appointment
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Patient Service Coordinator Supervisor
My Eye Doctor
04.2021 - 04.2023
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork
- Organized and maintained patient charts with proper classification and filing systems
- Troubleshoot and resolve department issues to maintain patient satisfaction and keep optimal patient flows
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies
- Validated insurance and advised patients of benefits and coverage
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Teacher Assistant
Children Campus Of Greenville
09.2017 - 04.2021
- Assisted teachers with instruction and provided clerical support for diverse needs
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Supervised circle time, free play, outside play and learning and developmental activities
- Organized and led activities to promote physical, mental and social development
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Maintained daily records of individual activities, behaviors, meals and naps.
Education
Associate of Applied Science - Human Services
Wake Tech Community College
Raleigh, NC05-2025
High School Diploma -
DH Conley High School
Skills
- Credit and collections
- Policy and procedure modification
- Workflow planning
- Organizational skills
- Clear oral/written communication
- Office management
- Strategic planning
- Excellent multi-tasking ability
Timeline
Treatment Coordinator
Lane and Associates Family Dentistry
09.2023 - Current
Assistant Office Manager
Aspen Dental
04.2023 - 09.2023
Patient Service Coordinator Supervisor
My Eye Doctor
04.2021 - 04.2023
Teacher Assistant
Children Campus Of Greenville
09.2017 - 04.2021
Associate of Applied Science - Human Services
Wake Tech Community College
High School Diploma -
DH Conley High School
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