Julia Farina Morelos
San Luis Obispo,United States
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
Work History
Reservation Specialist
The Madonna Inn
San Luis Obispo, California
01.2026 - Current
- Delivered exceptional customer service by assisting guests with reservations, check-ins, and inquiries, ensuring a positive experience.
- Process new reservations, modify existing bookings, and handle cancellations while maintaining accuracy and attention to detail.
- Verify guest information, payment methods, and reservation details to ensure a smooth arrival experience.
- Guided guests on room availability, rates, hotel amenities, and special requests, contributing to informed decision-making.
- Contribute to a welcoming guest experience by providing accurate information about hotel services and local attractions.
- Answer and direct high volumes of incoming calls using a multi-line switchboard phone system, ensuring calls are routed to the appropriate departments.
- Coordinate with Restaurant, Bakery, Housekeeping, Maintenance, and other departments to address guest needs and ensure efficient operations.
- Resolved guest concerns promptly by identifying solutions and escalating issues.
- Maintained accurate records of reservations and guest requests, enhancing operational efficiency using hotel reservation software.
Enforcement Officer
Northern Arizona University Transit Services
Flagstaff, Arizona
04.2022 - 01.2026
- Enforced the rules and regulations of Northern Arizona University Parking by issuing citations, booting, and towing vehicles.
- Directed traffic flow during events to ensure safety and order. Controlled and directed traffic during big events or incidents.
- Communicated with faculty, staff, students, and parents about vehicle booting and towing status to ensure awareness and compliance.
- Coordinated traffic control by setting up cones with PD for major events like graduation to enhance safety and organization.
- Performed jumpstarts, tire airups, snow pushes, and gas-ups on campus.
- Maintained garage gate arms and machines by performing repairs to ensure operational efficiency and accessibility.
- Fixed Kiosk Machines when broken.
- Executed paint striping for parking stalls and fire lanes to improve visibility. Painted parking lot stalls and fire lanes.
- Sign installation and making. Made and installed parking lot signs, firelane signs, handicap signs, etc.
- Created vinyl signs for parking areas to enhance information accessibility.
- Logged enforcement officer on the dispatch computer when covering for dispatch.
- Used Excel to organize all new hire applicants for my supervisors. Worked on hiring a team in my department.
- Obtained Bobcat certification to operate heavy machinery efficiently.
Lead Hardware Associate
The Home Depot
Costa Mesa, California
04.2020 - 12.2022
- Assisted customers in selecting appropriate machines, nails, screws, and tools to meet project needs.
- Restocked and organized store inventory to maintain product availability and enhance shopping experience.
- Performed key cutting, copying, and rekeying services for customers using specialized equipment.
- Operated saws to accurately cut lumber to specified lengths for customer projects.
- Utilized cutting tools to accurately cut rope and wire to customer specifications.
- Set up holiday and flash sale bundles at the front of the store.
- Used a machine called Ballymore to grab products.
- Provided assistance to forklift driver by guiding and signaling during loading operations.
- Transported items for customers to register and cars to improve service efficiency.
Pool Recreation Attendant
The Waterfront Beach Resort, A Hilton Hotel
Huntington Beach, California
05.2019 - 10.2020
- Folded towels and prepared pool equipment, enhancing guest experience at the pool.
- Managed the slide at the top by telling guests when it was safe to go down the slide.
- Cleaned pool deck and pool.
- Carried pool chairs and tables from storage and set them up daily.
- Prepared bonfires on the pool deck daily.
- Lit fires for nightly bonfires, creating a warm atmosphere for guests.
- Transitioned from closing shifts to opening shifts, adapting to different responsibilities.
- Provided customer service in temporary summer position, developing skills in guest interaction and satisfaction.
- Set up venues for weddings at the hotel.
Education
B.S - Criminal Justice & Criminology, Psychology
Northern Arizona University
Flagstaff, Arizona12-2024
Highschool Diploma -
Estancia Highschool
Costa Mesa, California05-2020
Skills
- Customer Service
- Hospitality
- Attention to detail
- Proactive
- Problem solving
- Project Management
- Management
- Microsoft Office/Teams
- Excel
- OneDrive
- POS System
- Adobe Photoshop
- Parking lot striping
- Adaptability
- Attention to detail
- Problem solving
Timeline
Reservation Specialist
The Madonna Inn
01.2026 - Current
Enforcement Officer
Northern Arizona University Transit Services
04.2022 - 01.2026
Lead Hardware Associate
The Home Depot
04.2020 - 12.2022
Pool Recreation Attendant
The Waterfront Beach Resort, A Hilton Hotel
05.2019 - 10.2020
B.S - Criminal Justice & Criminology, Psychology
Northern Arizona University
Highschool Diploma -
Estancia Highschool