Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julia Fetterly

Austin,TX

Summary

Goal-oriented team manager with several years of hands-on experience overseeing daily operations, implementing team objectives and goals and driving performance. Excels in communication, interpersonal problem solving and adapting to fast paced environments. Driven to maintain successful operations and achieve organizational goals.

Overview

3
3
years of post-secondary education
4
4
years of professional experience

Work History

Team Manager

Emler Swim and Gym
Cedar Park, Texas
12.2023 - Current
  • Set team goals and monitored progress, adjusting strategies to achieve objectives.
  • Trained staff on customer service, swim curriculum and safety protocols.
  • Supervised daily operations such as swim lessons, hiring, and schedule coordination.
  • Resolved customer inquiries and concerns effectively.
  • Utilized HubSpot and iClassPro platforms to manage the entire customer lifecycle. Leveraging HubSpot for lead generation and outreach to streamline the enrollment process, and iClassPro for backend operational data and account tracking for up to 1,400+ enrollments.
  • Develop and maintain B2B partnerships with local businesses, presenting mutually beneficial opportunities to create and strengthen the customer experience.

Lifeguard Manager

City of Liberty Hill
Liberty Hill, TX
03.2024 - 12.2024
  • Supervised lifeguard staff to ensure safety and compliance with regulations.
  • Evaluated performance of lifeguards and provided constructive feedback regularly.
  • Monitored pool facilities for cleanliness and safety hazards.
  • Reviewed and submitted daily financial summaries.

Lifeguard

City of Liberty Hill
Liberty Hill, Texas
03.2023 - 03.2024
  • Responded swiftly to emergencies and performed lifesaving techniques as needed.
  • Monitored pool area for safety and ensured compliance with regulations.
  • Conducted regular safety inspections of equipment and facilities for hazards.

Education

Bachelor of Arts - General Studies

Southern New Hampshire University
Hooksett, NH
01.2024 - 02.2027

Liberty Hill High School
Liberty Hill, TX

Skills

  • Customer relationship management
  • Business partnership development
  • Staff training
  • Team building
  • Operational management
  • Conflict resolution
  • Customer service
  • Communication Skills

References

References available upon request.

Timeline

Lifeguard Manager

City of Liberty Hill
03.2024 - 12.2024

Bachelor of Arts - General Studies

Southern New Hampshire University
01.2024 - 02.2027

Team Manager

Emler Swim and Gym
12.2023 - Current

Lifeguard

City of Liberty Hill
03.2023 - 03.2024

Liberty Hill High School
Julia Fetterly