Julia Filippova

• Hosted customized site tours for prospective and existing meeting and convention clients across nine Caesars Entertainment Las Vegas properties, showcasing meeting space, guest rooms, dining, and entertainment venues to enhance client engagement.
• Coordinated all aspects of client experiences, including accommodations, transportation, dining, entertainment, and VIP amenities, cultivating strong relationships with corporate clients and meeting planners to drive satisfaction.
• Represent the sales team during pre-convention and pre-planning meetings by communicating client expectations, coordinating event logistics, and supporting discussions related to contracts, concessions, and audiovisual needs.
• Supported business development and client retention through industry networking events and on-site engagement with in-house groups, ensuring exceptional service and fostering future business opportunities.

• Coordinated with Property Las Vegas sales team, supporting 150+ In-Market Sales Managers and Catering Sales Team.

• Communicate with front desks, catering managers, and FedEx services to ensure everything is ready

for the site tour.

• Prepare and deliver amenities for clients, including personalized room drops.

• Developed and implemented creative ideas to enhance client experience during site tours.

• Draft contracts, proposals, and other sales documents for potential clients, ensuring accuracy and compliance with company policies

• Support the sales team by managing leads, setting up meetings and providing site tours for potential clients

• Build and maintain relationships with travel agencies, tour operators, corporate clients, and event planners

• Assist in the planning and coordination of group events, conventions, or special occasions, ensuring all guest requirements are met

• Qualify Hilton's guests and effectively sell Hilton Grand Vacations' vacation packages to potential customers over the phone.

• Engage with potential customers in a courteous and persuasive manner, building rapport and trust.

• Developed and maintained relationships with Hilton Grand Vacations' Owners and assisted in generating future sales opportunities.