Summary
Overview
Work History
Education
Skills
References
Timeline
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Julia Finch

Blauvelt,New York

Summary

Friendly, upbeat, and hard-working employee offering a positive attitude with a significant background in customer service environments. Highly motivated with strong adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Crew Member

Trader Joe's
Westwood, NJ
07.2021 - 02.2024
  • Greeted customers, answered questions, and provided assistance with locating merchandise.
  • Managed, merchandised, and ordered products for a section of the store as a section leader.
  • Prepared and served samples of our products to customers while adhering to cleanliness and food safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took on leadership roles by training and onboarding new employees, as well as making suggestions and improvements to work processes
  • Managed customer complaints professionally while adhering to company policy.
  • Operated a forklift to move pallets of product off of a truck and into the warehouse.
  • Worked closely with other team members during peak hours to provide excellent and efficient customer service.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Conducted regular inventories of stock levels to ensure adequate supply of products available.
  • Assisted in unloading delivery trucks and stocking backroom areas and the store with product inventory.
  • Assisted customers in loading groceries into their vehicles upon request.
  • Maintained cleanliness of work area and bathrooms by sweeping and mopping floors, emptying trash cans, and cleaning surfaces.
  • Performed floor moves, merchandising and display maintenance to keep sales areas well-stocked, organized and current.
  • Performed cashier duties such as accepting payment, counting money in the register drawer, and providing change when necessary.
  • Recognized by management for providing exceptional customer service.

Student Dance Teacher

Dance Management LLC
Northvale, NJ
09.2017 - 06.2019
  • Upheld all studio guidelines and legal requirements.
  • Served as advisor for extracurricular activities such as art clubs and camps.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking students' whereabouts, safety hazards, and visitors.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Monitored students in classes and hallways to supervise, enforce rules and support lead teacher.
  • Built and cultivated lasting professional relationships with other dancers, choreographers and performers by
    attending social events and maintaining communication.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Kept classrooms tidy and clean for classes.

Receptionist / Party Planner

Tech Adventure
Nanuet, NY
05.2018 - 02.2019
  • Greeted visitors, assessed their needs, and directed them to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Managed guest expectations by relaying information regarding hours and offered classes/events.
  • Enforced discipline and policies to protect the safety of students.
  • Cultivated effective relationships with students, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertainment activities.
  • Remained cognizant of student dietary restrictions and allergies, confirming proper snacks and meals were distributed.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Helped participants enjoy activities while ensuring adherence to protocol.

Education

High School Diploma -

Tappan Zee High School
Orangeburg, NY
06-2022

Skills

  • Customer Service and Engagement
  • Highly Collaborative and Communicative
  • Organization and Efficiency
  • Service-Oriented Mindset
  • Leadership
  • Positive and Professional

References

References available upon request.

Timeline

Crew Member

Trader Joe's
07.2021 - 02.2024

Receptionist / Party Planner

Tech Adventure
05.2018 - 02.2019

Student Dance Teacher

Dance Management LLC
09.2017 - 06.2019

High School Diploma -

Tappan Zee High School

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Julia Finch