Julia Forslund
Yorba Linda,CA
Summary
Personable Head Bartender with 4 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate guest needs.
Overview
3
3
years of professional experience
Work History
Bartender/Supervisor
Sauced BBQ and Spirits
Orange
10.2020
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
Server
Fish In A Bottle
Placentia
11.2018 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Duke's Cafe
Yorba Linda
08.2017 - 12.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate Degree in Communications -
Santiago Canyon College
05.2024
High School Diploma -
Esperanza High School
06.2017
Skills
- Task Delegation
- Team motivation
- Workplace Safety
- Customer Engagement
- Alcohol awareness
- Collaborative mindset
- Clear and effective communication
- Complex Problem-Solving
- Suggestive Selling
- Highly reliable
- Outgoing Personality
- Organizational ability
Languages
- English
- Conversational Spanish
Timeline
Bartender/Supervisor
Sauced BBQ and Spirits
10.2020
Server
Fish In A Bottle
11.2018 - 06.2020
Server
Duke's Cafe
08.2017 - 12.2018
Associate Degree in Communications -
Santiago Canyon College
High School Diploma -
Esperanza High School
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