Julia Fortunato

Customer Service & Communication:

• Provided Exceptional Customer Service: Greeted guests, managed check-ins, handled high call volumes, and resolved complex issues with professionalism and efficiency.
• Built Client Trust: Accurately addressed concerns, offered appropriate resolutions, and followed up to ensure satisfaction.
• Educated Customers: Explained billing, payment processing, and support policies and procedures.
• Maintained Detailed Records: Documented customer interactions for efficient interdepartmental communication.

Administrative & Organizational Skills:

• Managed Appointments & Schedules: Scheduled, coordinated, and confirmed appointments and meetings, minimizing conflicts.
• Maintained Organized Front Office: Created a professional and welcoming environment for visitors and employees.
• Processed Payments & Deposits: Collected room deposits, fees, and payments accurately.
• Maintained Accurate Records: Maintained current and accurate medical/customer records.

Technical & Software Skills:

• Proficient in Software Systems: Mastered multiple software systems, including Nextech, for efficient navigation and data management.
• Utilized Reservation Software: Accurately scheduled appointments, reducing double bookings.

Medical Office Specific Skills:

• Ensured Patient Confidentiality: Maintained strict adherence to HIPAA regulations and medical office policies.
• Managed Patient Information: Checked and updated patient insurance, demographic, and health history.
• Assisted with Medical Documentation: Helped patients complete necessary medical forms and documentation.
• Coordinated Specialist Referrals: Facilitated efficient transfer of medical records for patients requiring additional care.

Training & Mentorship:

• Mentored New Hires: Trained and guided new employees on systems and protocols, fostering teamwork.

Core Childcare Skills:

• Ensured Child Safety: Maintained vigilant supervision, adhering to safety protocols in all environments.
• Promoted Healthy Development: Established routines, fostered independence, and supported age-appropriate self-care.
• Facilitated Educational Growth: Assisted with homework, engaged in learning activities, and encouraged academic progress.
• Encouraged Social & Physical Development: Supervised play, promoted peer interaction, and facilitated physical activity.
• Nurtured Emotional Well-being: Provided emotional support, reassurance, and a stable environment.

Parent & Family Collaboration:

• Cultivated Strong Parent Relationships: Built trust and maintained open communication.
• Ensured Consistent Care: Collaborated with parents to align childcare approaches.
• Coordinated Family Schedules: Managed schedules for seamless care continuity.

Practical & Safety Skills:

• Maintained Safe Environment: Created and upheld a clean, organized, and safe space.
• Prepared Nutritious Meals: Provided meals and snacks meeting dietary needs.
• Administered First Aid & Medication: Followed guidelines for medical care.
• Ensured Safe Transportation: Adhered to safety regulations during transport.
• Provided Overnight Care: Managed nighttime routines and care.
• Observed & Reported: Promptly identified and reported health or behavioral changes.
• Taught Life Skills: Instructed children in essential life skills, manners, and hygiene.

Customer Service & Sales:

• Delivered Exceptional Customer Service: Provided positive first impressions, assisted customers in locating products, and resolved challenges with relevant solutions.
• Built Customer Relationships: Fostered repeat business by establishing rapport and providing personalized assistance.
• Achieved Sales Targets: Consistently met monthly sales goals through effective sales strategies and product knowledge.
• Managed Transactions & Returns: Efficiently processed cash transactions, returns, exchanges, and refunds according to company policy.
• Minimized Customer Wait Times: Maintained efficiency during peak hours to ensure customer satisfaction.

Merchandising & Operations:

• Maintained Visual Merchandising: Organized racks and shelves to enhance store appeal and promote specific merchandise.
• Managed Inventory: Rotated stock and restocked shelves to ensure product availability and maintain store appearance.
• Prepared Merchandise: Priced and tagged merchandise for sales floor readiness.

Teamwork & Professionalism:

• Collaborated with Team: Worked with team members to improve store performance and achieve sales targets.
• Maintained Professionalism: Managed high-stress situations with a calm and professional demeanor.
• Adhered to Company Policies: Followed cash handling, return, and other store policies.

Operational Management & Supervision:

• Supervised Daily Operations: Ensured performance, quality, and service expectations were consistently met.
• Managed Inventory: Maintained optimal inventory levels, minimizing stockouts and reducing overhead costs.
• Oversaw Financial Transactions: Monitored cash intake, deposit records, and daily cash reconciliations, ensuring accuracy and minimizing discrepancies.

Team Leadership & Client Relations:

• Developed Strong Team Relationships: Fostered a positive work environment and built strong working relationships with staff.
• Assisted with Client Needs: Supported the manager in addressing client needs, scheduling, and providing specialized input.
• Upsold Products/Services: Increased revenue by effectively upselling luxury hair care or other relevant products/services.

Administrative & Organizational Skills:

• Maintained Organized Work Environment: Ensured a clean and organized workspace.
• Utilized Database Systems: Demonstrated experience with database systems, such as PhorSet, for data management.

• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Participated in feeding and clothing the homeless
• Went on trips to help raise money for the homeless
• Prepared food for pantries and organize donation bins