Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Freeman

Dundalk,MD

Summary

Driven professional with a proven track record at Golds Gym and the State of Maryland, excelling in roles requiring patience, empathy, and leadership qualities. Expert in creating healthy environments and resolving complex account issues, enhancing client satisfaction and safety. Skilled in group leadership and recordkeeping, consistently achieving results beyond expectations. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.

Overview

6
6
years of professional experience

Work History

Kids Club Associate

Golds Gym
02.2019 - Current
  • Monitored all activities to maintain maximum level of safety.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
  • Maintained accurate safety and attendance records.

Account Specialist

State Of Maryland
08.2021 - 03.2023
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.

Education

Dental Assisting

All State Career School
Baltimore, MD
09.2024

High School Diploma -

Patapsco High School & Center For Arts
Baltimore, MD
06.2021

Skills

  • Patience and Empathy
  • Group leadership
  • Recordkeeping requirements
  • Infection Control
  • Initiative-taking
  • Leadership Qualities
  • Role Modeling
  • Activity Planning

Timeline

Account Specialist

State Of Maryland
08.2021 - 03.2023

Kids Club Associate

Golds Gym
02.2019 - Current

Dental Assisting

All State Career School

High School Diploma -

Patapsco High School & Center For Arts
Julia Freeman