JULIA GAVALETZ
Tempe,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to add to the mosaic of talent and work diligently to achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
SHORE ACRES YACHT CLUB
2022.05 - 2023.07
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Retail Store Manager
HAVENS SWEET SHOP
2019.04 - 2023.07
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
Fine Arts
Arizona State University
Tempe, AZ2025
High School Diploma -
Point Pleasant Beach High School
Point Pleasant Beach, NJ2020
Skills
- Warm and Friendly
- Cash Handling
- Patron Experiences
- Courteous Phone Demeanor
- Order Accuracy
- Greeting and Seating Guests
- Patron Rapport
- Menu Item Recommendation
- Billing and Payment Processing
- Cash Register Operations
Timeline
Server
SHORE ACRES YACHT CLUB
2022.05 - 2023.07
Retail Store Manager
HAVENS SWEET SHOP
2019.04 - 2023.07
Fine Arts
Arizona State University
High School Diploma -
Point Pleasant Beach High School
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