Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Glover

Brook Park,OH

Summary

Experienced Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to University Hospital. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Giant Eagle
04.2020 - Current
  • Managed medication inventory, ensuring compliance with safety protocols and regulatory standards.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved third-party billing, computer system and customer service issues.
  • Counted and measured prescriptions following standard procedures.
  • Trained new pharmacy technicians in operational procedures and customer service best practices to ensure efficiency.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Immunized patients under the supervision of the pharmacist.
  • Take incoming phoned in prescriptions from providers.

Team Member

Krispy Kreme
06.2015 - 04.2020
  • Delivered exceptional customer service, ensuring positive experiences and fostering repeat business.
  • Operated cash registers accurately, handling transactions efficiently and maintaining balanced drawers.
  • Prepared food products according to established recipes and quality standards, ensuring consistency.
  • Collaborated with team members to streamline production processes, enhancing overall efficiency in service delivery.
  • Maintained cleanliness and organization of work areas, adhering to health and safety standards.
  • Assisted in training new team members on operational procedures and customer service protocols.

Education

High School Diploma -

Berea-Midpark
Berea, OH
05.2017

High School Diploma -

Polaris
Middleburg Heights, OH
05.2017

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Filling prescriptions
  • Team collaboration
  • Prescription labeling
  • Inventory management
  • Multitasking and organization
  • Verbal and written communication

Certification

  • CPhT - Certified Pharmacy Technician
  • APhA Certified Immunizer
  • CPR Certified

Timeline

Certified Pharmacy Technician

Giant Eagle
04.2020 - Current

Team Member

Krispy Kreme
06.2015 - 04.2020

High School Diploma -

Berea-Midpark

High School Diploma -

Polaris

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