Julia Grover
Holland,MI
Summary
Professional and knowledgeable lead receptionist versed in administrative support and customer service. Offering 2 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Freedom Village
01.2023 - Current
- Trained 2 new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed daily inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Created monthly schedules for front desk staff along with managing all staffing concerns
- Collaborated with other departments to facilitate seamless communication and information flow across organization.
Shift Leader
Culvers
03.2019 - 12.2022
- Trained approximately 20 new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Served as reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Family And Human Development
Arizona State University
Holland, MI01.2027
High School Diploma -
Spring Lake High School
Spring Lake, MI03.2021
Skills
- Team Collaboration and Leadership
- Customer service focus
- Workplace Safety
- Strong Organization
- Client Relationship Building
- Schedule Management
- Verbal and written communication
- Decision-making capabilities
Certification
CPR Certification
Timeline
Lead Receptionist
Freedom Village
01.2023 - Current
Shift Leader
Culvers
03.2019 - 12.2022
Bachelor of Science - Family And Human Development
Arizona State University
High School Diploma -
Spring Lake High School
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