Julia Guerrero
Hawaiian Gardens,CA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Organized Office Assistant known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations.
Industrious administrative team member with proven organizational, time management, and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
11
11
years of professional experience
Work History
Freelance Makeup Artist
Self Employed Services
Lakewood, California
05.2014 - Current
- Apply makeup in a professional manner
- Client satisfaction and communication
- Adhere to personal hygiene standards
- Determine necessary supplies and equipment needed
- Client consultation
- Enhancing facial aesthetics through makeup
- Sanitation and cleanliness
- Developed a strong portfolio showcasing a variety of makeup styles.
- Provided makeup services for weddings, proms and other special events.
- Advised clients on skincare routines to enhance makeup application and longevity.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Educated customers on proper usage of skincare products for optimal results.
- Bleached, dyed or tinted hair using applicator or brush.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Built and maintained a professional makeup kit with high-quality products.
- Handled appointment booking, canceling and rescheduling.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
- Created special effects makeup for theatre, television, and movie productions.
- Collaborated with other makeup artists to achieve team and counter goals.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Promoted sales events and product launches to customers.
- Maintained an extensive knowledge of current makeup trends and techniques.
- Collaborated with fashion designers to create cohesive looks for runway shows.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Used curlers, rollers and curling irons to press and curl hair.
- Applied makeup to clientele to cover imperfections and create new looks.
- Matched foundation and concealer perfectly to various skin tones and types.
- Developed customized facial treatments utilizing various methods like contouring or highlighting.
- Provided makeup lessons to clients seeking to improve their personal makeup skills.
- Utilized airbrush makeup technique for long-lasting coverage that resists fading from sweat or tears.
Clerk, NC
Los Angeles Registrar Recorder County Clerk
Norwalk, California
06.2024 - 11.2024
- Copied, sorted and filed records of office activities and business transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Organized and maintained filing systems for confidential documents.
- Created memos, letters, emails, reports, presentations as requested by management.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted customers with inquiries and complaints in a professional manner.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Receptionist
Project Impact
Lynwood, California
10.2023 - 06.2024
- Greeting visitors
- Maintaining the reception area
- Answer and forward incoming phone calls
- Manage inventory of office supplies
- Filing and maintaining documents and records
- Receiving, sorting, distributing and dispatching daily mail; Preparing vouchers, invoices, certificates, printing, and photocopying
- Monitored office supplies inventory and placed orders when necessary.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Scheduled and confirmed appointments.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Coordinated company events with venues and advised staff of pertinent details.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Collated, bound and stored computer-generated reports.
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed payments and updated accounts to reflect balance changes.
- Prepared welcome packages for new hires.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled appointments for clients, customers, and other visitors.
- Managed company database and ensured the accuracy of contact information.
- Updated daily log book with information about visitors entering the premises.
- Investigated and analyzed client complaints to identify and resolve issues.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Updated and recorded customer or client information to maintain accounts.
- Assisted with special projects assigned by management when required.
- Coordinated pick-up and delivery of express mail services.
- Scheduled and confirmed appointments and meetings for management team.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Auditor/ Post Closer
Kind Lending LLC
Santa Ana , California
04.2021 - 01.2022
- Contacted borrowers to obtain post Fund conditions, and perform loan-level servicing QC audits on areas of interest such as Escrow Administration, Customer Service, MIP, and New Loans
- Documented findings using established audit scripts and filing systems, and obtained more lower-level documentation like ID’s/DL’s
- Responsible for document re-signs such as Wet signatures, DocuSign, collateral resigns, rerecording resigns
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Maintained confidentiality of company information obtained in audit assignments.
- Collaborated closely with other team members to develop effective audit plans.
- Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Conducted financial audits to ensure compliance with generally accepted accounting principles (GAAP) and international financial reporting standards (IFRS).
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Supported efficient accounting operations with high-quality administrative support.
- Performed audits of operational and financial areas to check compliance.
- Participated in special projects related to due diligence investigations as required.
- Delivered superior level of customer service to small business clients.
- Ensured timely completion of all assigned tasks within set deadlines.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Assisted clients in determining business strategy and achieving profitability goals.
- Assisted in preparing audit plans based on established objectives and standards.
- Prepared detailed audit workpapers for review by senior auditors.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Post Closer
New American Funding (sister company to kindlend)
Santa Ana, California
05.2020 - 04.2021
- Examined and verified information in loan application and closing documents.
- Accepted payment on accounts.
- Managed timelines to meet or exceed industry standards for post-closing document processing.
- Scanned and uploaded loan and related documents into system.
- Managed loan packages and prepared closing instructions for staff.
- Performed post-closing checks of mortgage loan documentation.
- Facilitated the disbursement of funds in accordance with closing instructions.
- Trained new post-closers on company procedures, guidelines, and best practices.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
- Maintained accurate records of all post-closing activities.
- Monitored post-closing department performance metrics such as turn times, document delivery dates.
- Provided training assistance to new team members as needed.
- Prepared and delivered loan documents to title and escrow teams.
- Disbursed funds, cut checks, and mailed out documents.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Assisted in the development and implementation of post-closing process improvements.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Identified opportunities for process improvements within the department by working closely with management staff and other operational areas.
- Analyzed workflow processes in order to identify potential problems before they occur.
Education
Certificate of Technical Studies - Cosmetology
Marinello Schools of Beauty
Paramount, CA05-2014
High School Diploma -
Eleanor Roosevelt high school
eastvale, caSome College (No Degree) - Business
Cypress College
Cypress, CASkills
- Strong Work Ethic
- Microsoft Office Suite/ Office 365
- 40 WPM / 10-Key by Touch
- Google Suite/ OMS/ Oracle
- Detail Oriented & Results Driven
- QuickBooks & Mortgage Post Closing Knowledge
- Problem Solving
- Critical Thinking
- Organizational Skills
- Administrative & Loan /Order Processing Expertise
- Verbal Communication
- Time Management Skills
- Beauty transformations
- Color principles
- Color composition
- Eyebrow styling
- Bridal makeup application
- Skin-tone management
- Customer consulting
- Brand building and awareness
- Presentations and demonstrations
- Detail-orientated
- Film and television makeup
- Social media content
- Client consultations
- Customer service
- Creative makeup application
Timeline
Clerk, NC
Los Angeles Registrar Recorder County Clerk
06.2024 - 11.2024
Receptionist
Project Impact
10.2023 - 06.2024
Auditor/ Post Closer
Kind Lending LLC
04.2021 - 01.2022
Post Closer
New American Funding (sister company to kindlend)
05.2020 - 04.2021
Freelance Makeup Artist
Self Employed Services
05.2014 - Current
Certificate of Technical Studies - Cosmetology
Marinello Schools of Beauty
High School Diploma -
Eleanor Roosevelt high school
Some College (No Degree) - Business
Cypress College