Julia Harris
Selmer,TN
Summary
Dedicated professional with a strong background in regulatory compliance, document validation, and transaction management. Expertise in managing customer interactions and resolving issues efficiently, resulting in improved satisfaction rates. Committed to maintaining financial accuracy and operational excellence in various administrative roles.
Overview
10
10
years of professional experience
Work History
Drivers License Examiner
State of Tennessee
Savannah, TN
09.2020 - 08.2023
- Issued driver’s licenses and processed renewals, ensuring compliance with state regulations and accuracy in documentation for 100+ customers daily.
- Verified customer documents for validity and expiration, reducing errors and expediting service using attention to detail.
- Inspected permit testers' documents and authorized testing, confirming eligibility requirements for all applicants.
- Assisted customers with reinstatement questions, directing them to appropriate resources for efficient resolution of account issues.
- Clarified account statuses to customers, detailing reasons for suspensions or revocations., such as suspensions or revocations, enabling customers to begin the reinstatement process efficiently.
- Answered phones, resolved inquiries, and provided accurate information to enhance customer satisfaction.
- Processed payments for transactions, ensured proper documentation was signed, and maintained financial accuracy.
- Balanced cash drawer daily, reported discrepancies, and dropped the bank bag at the bank to ensure secure handling of funds.
Office Administrator
Marshalls
Corinth, MS
07.2019 - 06.2021
- Provided outstanding customer service, addressing concerns and ensuring a positive shopping experience for all patrons.
- Supervised cashiers and register transactions, maintaining accuracy and compliance with company policies.
- Managed operations of one department pad in store, ensuring efficient workflow and customer service while supporting team efficiency.
- Managed daily till drops, counted deposits, and prepared bank bags for the following day to ensure financial accuracy.
- Managed change procurement for cash operations, ensuring adequate cash flow for store operation.
- Closed tills at night, secured funds in the safe, and reconciled cash to maintain accountability.
- Documented procedural errors, coached associates on corrections, and decreased repeat mistakes.
- Coordinated register repairs with service providers, minimizing downtime and maintaining sales continuity.
- Led markdowns and ensured achievement of targeted percentage goals, and optimized inventory turnover.
- Systematically filed personnel documents, supporting accurate record-keeping and compliance with company policies. and completed end-of-month pack ups, ensuring organized record-keeping.
- Reconciled bags and petty cash, obtained proper signatures, and filed paperwork to ensure compliance and transparency.
- Arranged and coordinated food orders for team members, enhancing morale during busy shifts.
AT&T Sales Representative
Springmobile
Savannah, TN
08.2017 - 02.2018
- Sold phones and opened new accounts, tailoring solutions to customer needs and increasing store revenue.
- Assisted customers with phone issues, accessed accounts, and recommended plans, achieving sales targets and maximizing customer satisfaction.
- Managed store operations, maintained display phones and register, and provided account support to enhance customer experience.
- Conducted monthly inventory and maintained accurate stock levels to support loss prevention initiatives.
Sales Associate
Fred's
Counce, TN
07.2017 - 08.2017
- Assisted customers with their needs, providing knowledgeable service and enhancing the shopping experience.
- Processed customer checkouts and merchandised products while ensuring a clean and welcoming store environment.
- Opened and closed the store, managed register operations, and ensured store readiness for business.
- Stocked shelves and organized product displays, enhancing merchandise accessibility for customers.
Waitress
Pickwick catfish farms
Counce, TN
02.2014 - 09.2016
- Led waitstaff in welcoming and seating customers, taking orders, delivering food, and ensuring friendly service, enhancing overall dining experience.
- Managed front-of-house inventory, ensuring adequate stock levels to support seamless restaurant operations.
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for multiple tables.
- Collaborated with kitchen staff to ensure timely meal delivery.
Hostess
Top O' the River
Michie, TN
09.2013 - 12.2013
- Greeted guests and assigned seating to optimize table turnover and improve dining experience.
- Greeted guests warmly and ensured a positive first impression.
- Managed reservation systems and coordinated seating arrangements efficiently.
- Assisted servers by relaying customer requests and managing dining flow.
Education
Associate - General studies
Jackson State Community College
Savannah, TN05-2017
High school or equivalent - Consumer science
Adamsville jr/sr high
Adamsville, TN05-2014
Skills
- Regulatory Compliance
- Document validation
- Transaction Management
- Transaction processing
- Financial Transactions
- Administrative support
- Clerical support
- Office coordination
- Inventory control
- Supervising experience
- Customer engagement
- Task prioritization
- Teamwork
- Administrative operations
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Drivers License Examiner
State of Tennessee
09.2020 - 08.2023
Office Administrator
Marshalls
07.2019 - 06.2021
AT&T Sales Representative
Springmobile
08.2017 - 02.2018
Sales Associate
Fred's
07.2017 - 08.2017
Waitress
Pickwick catfish farms
02.2014 - 09.2016
Hostess
Top O' the River
09.2013 - 12.2013
Associate - General studies
Jackson State Community College
High school or equivalent - Consumer science
Adamsville jr/sr high