Stephen Beam
Oklahoma City
Summary
Results-driven manager with demonstrated record of running lean departments. Successful at keeping records current and accurate. Offering 12 years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands. Trained in municipal operations and licensing requirements. Stays calm and deals with various types of applicants through long hours of meticulous work.
Overview
15
15
years of professional experience
Work History
Drivers License Examiner
State of Oklahoma Lottery Commission
Oklahoma City
10.2023 - 05.2025
- Conducted driving tests to evaluate applicant skills and compliance with regulations.
- Reviewed identification documents for authenticity and eligibility verification.
- Explained testing procedures to applicants clearly and effectively.
- Maintained accurate records of test results and applicant information.
- Collaborated with team members to improve testing efficiency and processes.
- Assisted in training new staff on examination procedures and best practices.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Inventory Manager
Irwin Auto Company
Woodward/Oklahoma City
10.2020 - 10.2024
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Supervised the purchasing of vehicles and the production to maintain levels of quality and on-hand inventory.
Internet/Retail Sales Associate
Sands Chevrolet - Surprise
11.2017 - 10.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs. I also addressed customer concerns.
- Checked pricing, applied discounts and printed buyers orders to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
Fixed Operations Manager
Irwin Auto Company
08.2014 - 11.2017
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Service Advisor
Irwin Auto Company
08.2013 - 08.2014
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sports Reporter
Dallas Morning News
11.2010 - 11.2013
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
- Helped social media team improve promotions and engagement by providing top-notch sports content targeted on specific audiences.
- Reported on professional and college/high school
- Reported from athletic events and programs to provide interesting sports stories.
- Covered numerous events personally, traveling to games across The Metroplex to create buzz and offer expert coverage.
Sales Associate
Jupiter Chevrolet
06.2012 - 07.2013
- Organized new and pre owned vehicvle inventory to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, financing, fuel economy and engine sizes.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelor of Arts - News Editorial Journalism
Oklahoma State University
Stillwater, OK12.2008
High School Diploma -
Norman High School
Norman, OK05.2004
Skills
- Inventory Control Systems
- Workforce Management
- Price Negotiation
- Supplier Relations
- Inventory Distribution
- Reporting Processes
- Transaction Management
- Maintaining Product Levels
- Product Replenishing
- Data Interpretation
- Business Needs Analysis
- Client Base Retention
- Driving assessment
- Regulation compliance
- Document verification
- Record maintenance
- Customer relationship management
Timeline
Drivers License Examiner
State of Oklahoma Lottery Commission
10.2023 - 05.2025
Inventory Manager
Irwin Auto Company
10.2020 - 10.2024
Internet/Retail Sales Associate
Sands Chevrolet - Surprise
11.2017 - 10.2020
Fixed Operations Manager
Irwin Auto Company
08.2014 - 11.2017
Service Advisor
Irwin Auto Company
08.2013 - 08.2014
Sales Associate
Jupiter Chevrolet
06.2012 - 07.2013
Sports Reporter
Dallas Morning News
11.2010 - 11.2013
Bachelor of Arts - News Editorial Journalism
Oklahoma State University
High School Diploma -
Norman High School