Julia Hoegler
Service Advisor
Holiday Hills,IL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Service Advisor
U.S. Bank
12.2022 - Current
- Pleasantly greet customers and ask open-ended questions to better determine needs.
- Enhance customer satisfaction by providing timely and accurate service recommendations.
- Maintain up-to-date knowledge of product and service changes.
- Deliver prompt service to prioritize customer needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Associate Banker
Chase Bank
03.2020 - 06.2021
- Participated in ongoing professional development opportunities to enhance knowledge of industry trends, regulations, products, and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Cashier
Whole Foods Market
08.2015 - 06.2017
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to sample new products to drive sales.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Liberal Arts And General Studies
William Rainey Harper College
Palatine, IL05.2022
Skills
Following scripts
Customer Retention Strategies
Customer Data Confidentiality
Call Metrics
Multi-Line Phone Systems
Calm and Professional Under Pressure
Account Updates
Call Documentation
Listening Skills
Timeline
Service Advisor
U.S. Bank
12.2022 - Current
Associate Banker
Chase Bank
03.2020 - 06.2021
Cashier
Whole Foods Market
08.2015 - 06.2017
Associate of Arts - Liberal Arts And General Studies
William Rainey Harper College
Similar Profiles
Gissele CampaGissele Campa
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
GIANNA WARFELGIANNA WARFEL
Investments Operations Specialist at U.S. BankInvestments Operations Specialist at U.S. Bank
Parul SinghParul Singh
Client Relationship Consultant ||| at U.S. BankClient Relationship Consultant ||| at U.S. Bank
Nathan ReadyNathan Ready
Financial Analyst - VP; Finance Lead -ATM Banking at U.S. BankFinancial Analyst - VP; Finance Lead -ATM Banking at U.S. Bank
Dylan PancyrzDylan Pancyrz
Stage Crew Member at Ayre ProductionsStage Crew Member at Ayre Productions