Julia Hopp
Weldon Spring,MO
Summary
Personable and professional employee successful at accommodating guests' needs while facilitating the company's goals. Presents an enthusiastic passion for personal growth, relationship building, and business success. Years of reputable customer service experience, involving conflict resolution and supervising employees in a fast-paced ever-changing environment. Known as a hard worker possessing the skills connecting with customers and coworkers and providing motivation and team building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Cook
Red Robin
Dardenne Prairie, MO
03.2022 - 01.2025
- Communicated effectively with coworkers and management.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Productive team member working to maintain a high customer satisfaction rate.
- Proactive in keeping stations stocked and clean, following health and safety standards.
- Trained employees on restaurant operations, achieving the title of Certified Learning Coach.
Assistant Manager
Dairy Queen Grill & Chill
Weldon Spring, MO
01.2019 - 04.2022
- Maintained knowledge of company products and services to resolve complaints and concerns promptly.
- Motivated staff to enhance skills and achieve goals using hands-on leadership.
- Enforced company policies and procedures to strengthen operational standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored cash drawers in multiple checkout stations to verify an adequate cash supply.
- Evaluating employee performance and cultivating improvement initiatives.
- Built loyal clientele through friendly interactions and consistent appreciation.
Food Service Worker
Ellisville Athletic Association
Ellisville , MO
05.2017 - 08.2017
- Acquired new skills to support team and further accommodate customer needs.
- Maintained order and cleanliness of work areas to conform with health codes.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Bachelor of Arts - Social Work
University of Missouri-St. Louis
St. Louis, MO01-2026
Associate of Arts -
Saint Charles Community College
Saint Charles, MO05-2024
High School Diploma -
Francis Howell High School
Saint Charles, MO06-2019
Skills
- Reliability
- Adaptability
- Supervisory experience
- Strong communication skills
- Interpersonal relations
- Active listening
- Excellent customer service
- Computer skills
- Problem resolution
- Housekeeping
Certification
- ServSafe
Affiliations
When I have free time I enjoy strengthening my connections with my friends and family, traveling, photography, painting, digital art, running, hiking and listening to music.
Timeline
Line Cook
Red Robin
03.2022 - 01.2025
Assistant Manager
Dairy Queen Grill & Chill
01.2019 - 04.2022
Food Service Worker
Ellisville Athletic Association
05.2017 - 08.2017
Bachelor of Arts - Social Work
University of Missouri-St. Louis
Associate of Arts -
Saint Charles Community College
High School Diploma -
Francis Howell High School
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