JULIA HORNER
Boulder Creek,California
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused self-starter with demonstrated ability to grasp concepts quickly and verify document completeness, accuracy, and quality from the end-user perspective.
Overview
26
26
years of professional experience
Work History
CONTENT WRITER
San Lorenzo Valley Post
Boulder Creek, CA
09.2019 - Current
- Co-publisher, co-managing editor; journalist, interviewer, content creator, and copy-editor
- Pursue interesting stories, interview fascinating individuals and groups, interact with the community, and attend events representing the San Lorenzo Valley Post
- Work collaboratively with team members and engage contributing writers with content ideas
- Key Projects: Produce a 32-page monthly print newspaper, post articles to the website, post content to social media
SENIOR TECHNICAL WRITER
Versa Networks
San Jose, CA
09.2019 - 04.2020
- Information architect on a team of four content creators at a network analytics and security software startup
- Key Project: Wrote, edited, user tested, and maintained the Titan software performance analytics application documentation set
SERVICE TECHNICAL WRITER
Tesla Motors, Inc.
Fremont, CA
04.2018 - 09.2019
- Content developer, Tesla Service Technical Publications
- Responsible for documenting most after-sales activities
- Key Projects: Interviewed technicians working on Tesla vehicles to write and edit the service manuals for the Tesla Model 3, Model S, and Model X
SENIOR TECHNICAL WRITER
Edgewater Networks
San Jose, CA
11.2012 - 02.2017
- Wrote, edited, tested, and maintained the entire Edgewater Networks technical documentation library, working directly with Edgewater engineers, program managers, and partners
- Key Projects: Edgewater VoIP System (VOS) GUI user guides – EdgeMarc, EdgeProtect, and Polycom; Edgewater hardware installation guides – EdgeMarc, EdgeProtect, AT&T, and Polycom; Edgewater software release notes – EdgeMarc, EdgeProtect, AT&T, Polycom, and ShoreTel; EdgeView/Report Server documentation suite – Administration, API, deployment, GUI user, software installation, release notes; Virtual ESBC installation suite – VMware/KVM
TECHNICAL WRITER
Cisco Systems Inc.
Milpitas, CA
08.1998 - 12.2012
- Content team writer independently and collaboratively authoring software and hardware installation guides
- Key Projects: Cisco Enterprise Content Delivery Service (ECDS)/Digital Media Systems Group – Digital signage; Cisco TelePresence/Emerging Technologies Group – Touch screen call control for videoconferencing; Cisco Unified Communications Manager Administration and IP Phones for Cisco TelePresence; Cisco WebEx/Online Meeting Collaboration Solution for Cisco TelePresence; Wireless for Cisco Small Business; Cisco IOS Software – Release and feature delivery, command-line interface (CLI); Cisco online help – Graphical User Interface (GUI) administration
Education
B.A. - Radio, Television, and Film
San Jose State University
San Jose, CA01.1998
Skills
- Writing, editing, and proofreading
- News writing
- Technical Writing
- Social media proficiency
Affiliations
- Musician who hosts weekly traditional Irish sessions
- On-air personality and music programmer at KBCZ 89.3 FM
- Avid hiker and camper
References
References available upon request.
Timeline
CONTENT WRITER
San Lorenzo Valley Post
09.2019 - Current
SENIOR TECHNICAL WRITER
Versa Networks
09.2019 - 04.2020
SERVICE TECHNICAL WRITER
Tesla Motors, Inc.
04.2018 - 09.2019
SENIOR TECHNICAL WRITER
Edgewater Networks
11.2012 - 02.2017
TECHNICAL WRITER
Cisco Systems Inc.
08.1998 - 12.2012
B.A. - Radio, Television, and Film
San Jose State University
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