Julia Iarovaia (Jacobs)
Los Angeles,CA
Summary
ABA student(senior year)dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Plastic Surgery Institute And Med Spa
05.2010 - 05.2012
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Retail Store Manager
Euro Store
04.2008 - 03.2010
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Arts - ABA
Indiana University - Purdue University Indianapolis
Indianapolis, IN08.2023
Skills
- Emotional Support
- Behavior Reduction Procedures
- Behavior Treatment Planning
- Mental Health Support
- ABA Techniques
- Patient Behavior Monitoring
- Domestic Violence Assistance
- Support Patients
- Student Behavior Management
- Positive Reinforcement Methods
- Behavior Improvements
- Behavioral Disorders
Languages
Russian
Native or Bilingual
English
Professional Working
Timeline
Receptionist Administrator
Plastic Surgery Institute And Med Spa
05.2010 - 05.2012
Retail Store Manager
Euro Store
04.2008 - 03.2010
Bachelor of Arts - ABA
Indiana University - Purdue University Indianapolis
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