Macy Trevino
Corpus Christi,TX
Summary
Driven professional with a proven track record at Banfield Animal Hospital, excelling in patient care and inventory management. Demonstrates exceptional teamwork and collaboration, alongside effective communication, ensuring high-quality service. Skilled in medication administration and emotional support, significantly enhancing client satisfaction and patient recovery.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
Animal Medical Clinic
Kingsville, TX
01.2006 - 02.2012
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Veterinary Assistant
Banfield Animal Hospital
Corpus Christi, TX
02.2012 - 08.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
In-Home Healthcare Provider
American Medical Home Health
Corpus Christi, TX
11.2022 - 11.2023
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Increased patient comfort levels through compassionate interaction and empathetic listening during challenging periods of illness or recovery.
- Improved overall patient wellbeing by offering emotional support and companionship during times of loneliness or distress.
Education
H.M. King Highschool
Kingsville, TX07.2009
Cosmetology
Aveda Institute - Corpus Christi
Corpus Christi, TX08.2020
Skills
Housekeeping tasks
Vital signs monitoring
Behavioral support
Meal Preparation
Appointment Scheduling
Documentation And Reporting
Laundry services
Recreational Activities
Compassionate Caregiving
Housekeeping
Emotional Support
Client documentation
Medication Administration
Behavior redirection
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time Management
Problem-solving abilities
Emotional Support and Companionship
Multitasking
Reliability
Excellent Communication
Active Listening
Effective Communication
Adaptability and Flexibility
Self Motivation
Timeline
In-Home Healthcare Provider
American Medical Home Health
11.2022 - 11.2023
Veterinary Assistant
Banfield Animal Hospital
02.2012 - 08.2019
Receptionist Administrator
Animal Medical Clinic
01.2006 - 02.2012
H.M. King Highschool
Cosmetology
Aveda Institute - Corpus Christi