Julia Irene Shue
Port Leyden,NY
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Lewis County Residential Health Care Facility
Lowville, NY
12.2023 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Office Secretary
Shue Brothers Excavating and Logging Inc.
Port Leyden, NY
06.2020 - 12.2023
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered telephones promptly and directed calls to appropriate personnel.
- Ensured that all customer service requests are handled in a timely manner.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Assisted with accounts receivable and accounts payable functions.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
Line Cook
Slickers Adirondack Tavern
Old Forge, NY
06.2020 - 09.2020
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Communicated effectively with other staff members regarding orders and menu changes.
- Adhered to sanitation policies at all times when handling food products.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Advanced Regents Diploma -
South Lewis High School
Turin, NY06.2022
Certified Nursing Assistant - Medical Careers Program
Howard G. Sackett Technical Center
Glenfield, NY06.2022
Skills
- Customer Response
- Complaint Handling
- Customer service background
- Payment Processing
- Data Entry
- Customer Support
- Maintaining confidentiality
- Patient Care
- Electronic Charting
- HIPAA Compliance
- Reliable team player
- Verbal communication skills
- Customer Service
Activities
- American Quarter Horse Youth Team
- American Quarter Horse Association Princess
- Lewis County Dairy Princess Ambassador
References
References available upon request.
Timeline
Certified Nursing Assistant
Lewis County Residential Health Care Facility
12.2023 - Current
Office Secretary
Shue Brothers Excavating and Logging Inc.
06.2020 - 12.2023
Line Cook
Slickers Adirondack Tavern
06.2020 - 09.2020
Advanced Regents Diploma -
South Lewis High School
Certified Nursing Assistant - Medical Careers Program
Howard G. Sackett Technical Center
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