Julia Jacko
Toms River,NJ
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Shore Outpatient Surgicenter
06.2021 - Current
- Documented vital signs and health history for patients in surgery center environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Comfort patients before procedures and listen to concerns, offering support and compassion for best patient experience.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Received mention from satisfied patients by survey and letters to facility administrator.
- Improved patient care by efficiently updating and maintaining electronic health records.
Executive Assistant to the Vice President of Sales
Avalon
01.2020 - 03.2020
- Sales and marketing support to sales force of six sales reps.
- Organized and coordinated conferences and monthly meeting
- Prepared documents, reports, presentations for executives and board members using advanced software proficiencies.
- Produced accurate office files, updated spreadsheets, crafted presentations to support executives and boost team productivity.
- Increased sales by 10%.
- Boosted team morale by fostering positive work environment through effective conflict resolution and proactive problem-solving measures.
- Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by Vice President.
- Served as essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
Administrative Support to Marketing
The Plastic Surgery Center
09.2019 - 11.2019
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
Sales Account Manager/Administrative Sales Support Specialist
Astor Chocolate Corp
04.2015 - 09.2019
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented effective sales strategies to expand additional products to existing clients.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Negotiated contracts with favorable terms for both company and clients, driving mutual success.
- Consistently exceeded monthly sales quotas by more than 10% by pursuing leads and expanding prospect list.
Office Manager/Sales Administration
WS Inc.
11.2002 - 04.2015
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Optimized internal communication channels, fostering atmosphere of collaboration among team members.
- Processed orders via telephone, email online orders from official company website.
- Negotiated contracts skillfully with suppliers to secure favorable pricing for products and services.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve performance of personnel
Optometric Technician
Eye Exam Group
05.1993 - 10.2002
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Successfully increased contact lens sales by 15%.
Education
Associate of Applied Science - Nursing
Brookdale Community College
Lincroft, NJ05.2024
CCMA - Certified Clinical Medical Assistant
American Institute- Toms River
Toms River09.2021
High School Diploma -
Middlesex County Vocational School East Brunswick
East Brunswick, NJ06.1996
Skills
- Contract Negotiations
- Customer Acquisition
- Sales Techniques
- Client Relationship Building
- Sales Presentations
- Active Listening
- Excellent Communication
- Sales Tickets
- Business growth and retention
- Strategic Planning and Alignment
Accomplishments
- Recognized for outstanding dedication to customer satisfaction.
Certification
- CCMA - Certified Clinical Medical Assistant
Volunteer
Participation in annual beach clean-ups with Clean Ocean Action at the Jersey Shore.
Timeline
Clinical Medical Assistant
Shore Outpatient Surgicenter
06.2021 - Current
Executive Assistant to the Vice President of Sales
Avalon
01.2020 - 03.2020
Administrative Support to Marketing
The Plastic Surgery Center
09.2019 - 11.2019
Sales Account Manager/Administrative Sales Support Specialist
Astor Chocolate Corp
04.2015 - 09.2019
Office Manager/Sales Administration
WS Inc.
11.2002 - 04.2015
Optometric Technician
Eye Exam Group
05.1993 - 10.2002
Associate of Applied Science - Nursing
Brookdale Community College
CCMA - Certified Clinical Medical Assistant
American Institute- Toms River
High School Diploma -
Middlesex County Vocational School East Brunswick
- CCMA - Certified Clinical Medical Assistant
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