Julia Keuhlen
Colorado Springs,CO
Summary
Inspiring Coach bringing extensive experience guiding and mentoring people to reach optimum potential. Driven and high-achieving with high performance in previous positions. Passionate about mentoring to build sustainable training and eating habits.
Overview
12
12
years of professional experience
Work History
Team of Experts Coach/ Messaging Coach
T-Mobile
03.2018 - 04.2022
- Execute business strategy for community and was responsible for performance, development, and culture for all Experts in community of 45 people, individual team of 15.
- Communicate, collaborate, and inspire Experts to success.
- Analyzed and adjusted team strategies to enable flexibility and maximize success.
- Assisted all Experts in setting and achieving personal and professional goals.
- Offered constructive feedback to Experts to help reach goals.
Interim Business Support Analyst
T-Mobile
01.2019 - 12.2019
- Work with System Managers and Analysts to help resolve frontline questions, system issues and pain points.
- Helped communicate new business processes that help impact Frontline systems and Customer experiences.
- Optimized workflows to enhance team productivity, implementing process improvements and automating manual tasks.
- Worked with 15 communities of over 50 people each to help create cohesive performance model.
Interim Messaging Manager
T-Mobile
06.2018 - 12.2018
- Build business strategy for community to help improve Profit & Loss/ Net Promoter Scores as a company, design incentives to help motivate Coaches and Experts.
- Team had top customer surveys in 10/2018 and 11/2018 for the entire company. Increase by 20 points since the start of interim.
- Present metrics and business updates to upper Management to show understanding of business and execution.
Senior Representative Technical Support
T-Mobile
09.2013 - 03.2018
- Customer service, resolve software issues through troubleshooting, hardware with exchanges or repairs, billing through account audits, and network issues through Engineering partnerships.
- Drive performance of customer service, resolve software, hardware, billing, and network issues.
- Site was top 5 in nation for all of 2015 and 2016.
- Ranked #2 in Colorado Springs 2/2014 and #5 in 5/2014.
Barista/ Shift Manager/Trainer
Starbucks
08.2010 - 09.2013
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Trained new employees to uphold Starbucks brand and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Made approximately 100+ transactions/ drinks per day.
- Trained over 25 employees
Education
Bachelor of Arts - Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs, CO05.2013
Associate of Arts -
Pikes Peak Community College
Colorado Springs, CO05.2010
High School Diploma -
Coronado High School
Colorado Springs, CO05.2009
Skills
- One-on-One Coaching
- Leadership and Coaching
- Health and wellness
- Active Listening
- Motivational Leadership
- CPR/ AED Certified
- Time Management
- Health and Wellness Education
- Performance Enhancement Techniques
- Current NASM Certification
References
- Angel Sosa, Business, (719) 229-0502
- Jim Nelson, Personal, (719) 229-4225
Timeline
Interim Business Support Analyst
T-Mobile
01.2019 - 12.2019
Interim Messaging Manager
T-Mobile
06.2018 - 12.2018
Team of Experts Coach/ Messaging Coach
T-Mobile
03.2018 - 04.2022
Senior Representative Technical Support
T-Mobile
09.2013 - 03.2018
Barista/ Shift Manager/Trainer
Starbucks
08.2010 - 09.2013
Bachelor of Arts - Criminal Justice
University of Colorado At Colorado Springs
Associate of Arts -
Pikes Peak Community College
High School Diploma -
Coronado High School