Julia Kilcline
Office Management/Customer Service
Phoenix,AZ
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
14
14
years of professional experience
Work History
Restaurant Reservation in Room Dinning Agent
Scottsdale Fairmont Princess
Scottsdale, Arizona
05.2021 - Current
- · Fairmont Scottsdale Princess
- · 5/2021- Present
- · Answering multi-line phone system and provide guests information on resort and activities
- Delivering service with a smile
- · Consistently offer exceptional, friendly and engaging service
- · Ensure best selection for guest and ensure revenue is maximized through suggestive selling techniques
- · Book restaurant reservation requests
- · Facilitate taking guest room delivery orders
- Cross checking dietary allergies with chef to ensure safety
- · Accurately input data into proper systems
- · Communicate in clear and effective manner
- Book cabana, day bed's
- Book all Fairmont seasonal events
Office Manager
Paradise Village Chiropractic
12.2015 - Current
- Accounts receivable and billing -
- Increased revenue by 40%
- Submit insurance claims, worked denials, and personal injury claims
- Benefit verification and prior authorization
- Collect co-pays and deductibles
- File liens on personal injury cases
- Prepare patient medical records request
- Accurately maintained files, documents, x-rays, and reports
- Quickly address patient or physician needs and request to consistently increase complete customer satisfaction
- Order/track inventory
- Set vender/patient appointments
- Equipment maintenance records
- Monitor and submit credentialing
- Processed mail
- Implemented project management techniques to overcome obstacles and increase team productivity
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Updated reports, managed accounts and generated reports for company database
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Maintained computer and physical filing systems
Team Lead Accounts Resolution Specialist
Healthcare
09.2013 - 12.2015
- Excellence Institute
- Denial and Reconsideration claims
- Accounts Receivable
- Interact with patients and payers on collections
- Register patient demographics
- Worked with all insurance plans
- UB04 Billing and 1500 Billing
- Preformed Account Audits
- Employee time tracking
Patient Service Representative, Arizona Cancer Specialist
06.2012 - 08.2013
- Register patient demographics
- Receive/Post payments
- Scan and prepare patient medical records
- Communicate effectively with multiple departments to schedule appointments
- Various phone tasks such as triage messages and handle multiple phone lines
- Assisted supervisor with special projects
- Trained new hires
- Interact with patients and payers on collections
Financial Counselor
John C Lincoln Deer Valley Hospital
07.2007 - 10.2010
- Benefit verification and prior authorization
- Insurance referral authorizations for hospital procedures
- Processed all AHCCCS applications for admitting patients
- Pricing for self-pay patients using CPT/ICD-10 Coding
- Bedside patient counseling on deductibles, coinsurance, and copayments
- Receive/post payments
- Train new hires
Education
High School Diploma -
09.2022 - Current
Skills
Billing Software – CGM Web practice, PeopleSoft payment PostingCertified Revenue Cycle RepresentativeActive food handlersAlcohol certificationHIPAA CertifiedDiversity Trained
Problem-Solving
Training and Development
Microsoft Office
Microsoft Word
Microsoft Excel
Timeline
Eastern Michigan University, Grosse Pointe North High School - High School Diploma,
09.2022 - Current
Restaurant Reservation in Room Dinning Agent - Scottsdale Fairmont Princess
05.2021 - Current
Office Manager - Paradise Village Chiropractic
12.2015 - Current
Team Lead Accounts Resolution Specialist - Healthcare
09.2013 - 12.2015
Patient Service Representative, Arizona Cancer Specialist -
06.2012 - 08.2013
Financial Counselor - John C Lincoln Deer Valley Hospital
07.2007 - 10.2010