Julia Kitchens
Lexington,SC
Summary
Dynamic and dedicated professional with 8 years of customer service experience, adept at delivering exceptional support in fast-paced environments. Known for a patient and friendly demeanor, consistently providing effective solutions to enhance customer satisfaction. Highly organized and motivated, with keen attention to detail and the ability to adapt quickly to new challenges. Proven leadership skills and a positive attitude contribute to fostering a collaborative work atmosphere across various roles in fast food, retail, gas stations, and management.
Overview
7
7
years of professional experience
Work History
Clerk
QuikTrip
Lexington, SC
07.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Assistant Manager
Applegreen
Lexington, SC
06.2023 - 07.2024
- Managed daily operations of opening and closing.
- Developed strong skills in managing customer interactions.
- Executed food preparation and cooking tasks.
- Conducted regular counts to ensure inventory accuracy.
- Organized and maintained essential paperwork.
Cashier
ANDERSON OIL CO/Exxon
Irmo, SC
03.2021 - 05.2023
- Assisted customers upon arrival.
- Managed routine paperwork tasks consistently.
- Maintained orderly and fully supplied workspace.
- Facilitated smooth customer checkout experiences.
- Ensured secure and organized store shutdown.
Sales Associate
Shoe Dept
Lexington, SC
06.2020 - 01.2021
- Initiated customer interactions with a positive greeting.
- Coordinated product exchanges.
- Maintained inventory to meet customer demand.
- Handled truck unloading.
- Processed payments and handled cash accurately.
- Ensured store remained tidy and well-organized.
CSR/Cashier
Stoner's Pizza Joint
Columbia, SC
05.2019 - 09.2019
- Answered incoming calls efficiently.
- Handled transactions accurately.
- Received customer orders and provided a friendly greeting.
- Sustained orderly and fully supplied workspace.
- Conducted food deliveries to ensure timely service.
- Completed end-of-day closing procedures.
Sandwich Artist
Subway
West Columbia, SC
06.2018 - 08.2019
- Ensured customers received a pleasant greeting.
- Prepared meals with attention to detail.
- Ensured cleanliness and organization of workspaces.
- Conducted inventory counts.
- Handled transactions accurately.
- Ensured secure and organized store shutdown.
Crew Member
McDonald's
West Columbia, SC
06.2018 - 01.2019
- Provided a welcoming atmosphere for customers.
- Processed customer requests efficiently.
- Managed cash register operations smoothly.
- Managed phone inquiries with professionalism.
- Maintained high standards of customer assistance.
- Ensured cleanliness and organization of work environment.
- Optimized drive-thru workflow for enhanced customer satisfaction.
Education
High school or equivalent - undefined
Airport High School
West Columbia, SC05.2019
Skills
- Crew Member
- Fast Food
- Food Prep
- Food Service
- Customer Service
- Delivery Driver Experience
- Closing
- Kitchen Experience
- Cashiering
- Restaurant experience
- Cleaning
- Cooking
- Retail sales
- Cash handling
- Sales
- Marketing
Assessments
- Home health aide skills, Proficient, 2022-07-01, Providing care to patients in a home setting
- Front desk agent (hotel), Proficient, 2023-06-01, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer focus & orientation, Proficient, 2022-07-01, Responding to customer situations with sensitivity
- Cooking skills: Basic food preparation, Proficient, 2023-12-01, Preparing food, using cooking equipment, and converting ingredient measurements
- Call center customer service, Proficient, 2022-08-01, Demonstrating customer service skills in a call center setting
- Cleaner fit, Proficient, 2022-07-01, Measures the traits that are important for successful cleaners
- Administrative assistant/receptionist, Proficient, 2022-07-01, Using basic scheduling and organizational skills in an office setting
- Early childhood development, Proficient, 2022-03-01, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Work motivation, Proficient, 2020-06-01, Level of motivation and discipline applied toward work
- Food safety, Proficient, 2022-12-01, Knowledge of proper food and equipment handling safety measures
- Delivery driver, Proficient, 2023-11-01, Interpreting instructions or signs and solving problems
- Sales skills, Proficient, 2023-06-01, Influencing and negotiating with customers
- Work style: Reliability, Proficient, 2022-01-01, Tendency to be reliable, dependable, and act with integrity at work
Willing To Relocate
- Columbia, SC
- Irmo, SC
- Gaston, SC
- West Columbia, SC
Personal Information
Availability: Columbia, SC - Irmo, SC - Gaston, SC
Timeline
Clerk
QuikTrip
07.2024 - Current
Assistant Manager
Applegreen
06.2023 - 07.2024
Cashier
ANDERSON OIL CO/Exxon
03.2021 - 05.2023
Sales Associate
Shoe Dept
06.2020 - 01.2021
CSR/Cashier
Stoner's Pizza Joint
05.2019 - 09.2019
Sandwich Artist
Subway
06.2018 - 08.2019
Crew Member
McDonald's
06.2018 - 01.2019
High school or equivalent - undefined
Airport High School