Summary
Overview
Work History
Education
Skills
Timeline
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Julia Kong Hermitt

Jamaica,New York

Summary

Performing professional with over 10 years of progressive experience in retail and customer service, seeking to take a challenging and rewarding position with an organization where my positive attitude, experience, and skills can be utilized..

Overview

24
24
years of professional experience

Work History

Client Services Associate

Bergdorf Goodman
Manhattan, New York
11.2024 - 02.2025
  • Performing POS cash register
  • Processed returns and exchange for clients ensuring it's in a sellable condition
  • Handling clients inquiries , credit card payments , billing and service request

Rental Agent

Dollar Rent-A-Car
Georgetown, Grand Cayman
12.2017 - 03.2020
  • Accepted bookings , processed rental contracts , payment processing and upselling of Roadside Assistance and Insurance (C.D.W & Liability)
  • Managing a convenient store (Holiday Inn Resort , Grand Cayman)
  • Upselling and booking of car rental vouchers

Teller

CIBC FirstCaribbean International Bank
Kingston, Jamaica
09.2000 - 12.2013
  • Processing customers transactions
  • Monitoring customers account for potential fraud or suspicious activities
  • Consistently exceeded monthly cross-selling goals by 75% ; resulting in increased revenue for the bank by evaluating customers needs and identifying appropriate banking solutions

Education

High School Diploma -

The Queen’s High School
Kingston, Jamaica
06.1993

Skills

  • Interpersonal Communication
  • Multitasking
  • Event Planning
  • Strategic Thinking

Timeline

Client Services Associate

Bergdorf Goodman
11.2024 - 02.2025

Rental Agent

Dollar Rent-A-Car
12.2017 - 03.2020

Teller

CIBC FirstCaribbean International Bank
09.2000 - 12.2013

High School Diploma -

The Queen’s High School

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Julia Kong Hermitt