Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Layton

9350 Sagebrush Ct Semmes,AL

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. To seek and maintain full-time position that offers excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Shopper

Walmart
02.2022 - Current
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Communicated with vendors to stay informed of new products and stock availability.

Cashier

Dollar General Store
05.2020 - 02.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked flexible schedule and extra shifts to meet business needs.

Food Delivery Driver

DoorDash
01.2020 - 03.2021
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.

Education

High School Diploma -

Alma Bryant High School
Irvington, AL
05.2015

Skills

  • Upbeat and Outgoing Attitude
  • Prioritizing Orders
  • Attention to Detail
  • Flexible Schedule
  • Adaptability
  • Teamwork and Collaboration
  • Effective Communication
  • Multitasking
  • Customer Service
  • Moderate to Perfect Attendance

Certification

None.

Timeline

Personal Shopper

Walmart
02.2022 - Current

Cashier

Dollar General Store
05.2020 - 02.2022

Food Delivery Driver

DoorDash
01.2020 - 03.2021

High School Diploma -

Alma Bryant High School

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Julia Layton