Julia Loftenius
Spokane,WA
Summary
Intelligent student studying Criminology and looking for related experience. Willing to listen and learn and excited to contribute in a real-world environment to help find practical, actionable solutions for current needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Center Intern
Second Harvest
Spokane, WA
08.2023 - Current
- Sorted and packaged items to be delivered to clients.
- Sorted and packed donated food items to ship to families in need.
- Collected, sorted, and repackaged donations from local businesses.
- Collaborated with other volunteers to ensure efficient operation of the food bank.
- Maintained a clean and orderly workspace throughout shift.
- Maintained cleanliness of volunteer center and warehouse areas.
- Repackaged bulk donations into smaller portions for distribution.
- Bagged bread and fresh produce for customers and staff.
- Adhered to safety protocols while handling perishable goods.
- Helped maintain accurate records of client visits.
Parking Attendant
The Car Park
Spokane, WA
02.2023 - Current
- Greeted customers and provided information about parking fees, regulations and services.
- Assisted other staff members with various duties as requested by management.
- Assisted customers with finding available spaces in the lot.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Enforced rules regarding illegal or improper parking of vehicles.
- Provided customer service and information, answered questions and gave directions.
- Collected payments for parking fees from customers.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Reported any suspicious activity observed in the lot immediately to management.
- Processed cash transactions accurately and promptly while adhering to all cash handling procedures.
- Performed minor maintenance tasks such as changing light bulbs, cleaning signs.
- Cleaned up litter in designated areas as needed throughout shift.
- Responded to questions about local area and company services.
Fiscal Technician
Spokane Community College
Spokane, WA
09.2022 - 06.2023
- Organization of files, both current and past school years
- Pulling files for financial aid counselors
- Scanning and indexing documents from past financial aid years, financial aid appeals, scanning baskets of other essential documents
- Looking up and identifying files, which files belong to financial aid counselors, name changes, and academic plans
Meat and Seafood Clerk
My Fresh Basket
Spokane, WA
02.2022 - 09.2022
- Assisted customers with selecting the right cuts of meat, seafood and poultry as per their needs.
- Checked expiration dates for all products regularly to ensure quality control standards were met.
- Maintained cleanliness in the meat and seafood department by sweeping, mopping floors, cleaning counters and equipment.
- Stocked shelves with a variety of items such as canned goods, frozen foods and condiments.
- Trained new employees on food safety guidelines such as proper handling techniques and temperature controls.
- Received deliveries from vendors ensuring that all items ordered were present in each shipment.
- Ensured freshness of products by checking temperatures regularly throughout the day.
- Weighed, priced, packaged and labeled various types of meat and seafood products accurately before displaying them on shelves or refrigerators.
- Kept work area neat and organized at all times following health codes set forth by the local government.
- Organized backroom storage areas in an orderly manner to facilitate easy retrieval of merchandise.
- Performed daily opening procedures including turning on lights, unlocking doors and setting up displays.
- Provided customer service by answering questions about product availability, pricing or nutritional information.
- Rotated product stock regularly so that older items were used first.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Checked products for temperature and expiration dates to maintain consumer safety.
- Practiced sanitation procedures by maintaining clean and neat work area.
Front of House Manager
The Mustard Seed
Spokane, WA
10.2021 - 02.2022
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Controlled and maintained labor costs through careful scheduling.
Food and Beverage Supervisor
Ocean Edge Golf Club and Resort
Brewster, MA
07.2017 - 11.2017
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Investigated customer complaints promptly and took corrective action as needed.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Produced detailed documentation to outline potential worker issues.
Education
Bachelor of Arts - Criminology
Gonzaga University
Spokane, WA05-2025
Associate of Arts - DTA
Spokane Community College
Spokane, WA06-2023
GED -
Spokane College of English Language
Spokane, WA01-2016
Skills
- Great under stressful periods of work
- Strong morals and ethics in the workplace
- Highly value staff feeling comfortable and a team player
- Sees that the guest receives quality service
- Outstanding Communication Skills
- Quick Learner
- Attention to Detail
- Teamwork and Collaboration
- Interpersonal and Social Skills
- Multitasking and Organization
- Problem-Solving
- Telephone Etiquette
- Strong Academic Record
Affiliations
- Volunteer for Mobius Children's Museum-USA (2016)
- ·Volunteer at Stockholm City Hall for the Nobel Dinner (2015)
- Volunteer service for the Swedish team for Bocuse D'or (2014)
- Volunteer service for SHMS banquets (2017)
- Volunteer cashier for Taste of Spånga and Spånga Christmas market, Åsa’s Fisk (2019)
- Name mentioned on Yelp for Browne’s Boomtown Bistro (2020)
- Walking School Bus - Gonzaga University (2023)
- CEL Saturday Literacy Volunteer Tutor - Gonzaga University (2023)
- Second Harvest Bite2Go volunteer (2023- present)
- Spokane C.O.P.S: Fingerprint analysis and Crime Prevention (2024- present)
Accomplishments
- Washington State Opportunity Scholarship (2022-2023)
- Merit Scholarship Winner Gonzaga (2023)
- SCC Honor Roll from 2021-2023
- Work-Study Scholarship for SCC Financial Aid Office
- Washington Bridge Grant Winner (2022)
- National Foundation Science Grant (2023)
- Phi Theta Kappa Honor Roll Member (2023)
- Tom and Camilla Tilford Scholarship recipient (2023)
- President's List at Gonzaga University Fall 2023 - present
Certification
- Driver's License
Languages
English
Native/ Bilingual
Swedish
Professional
Timeline
Volunteer Center Intern
Second Harvest
08.2023 - Current
Parking Attendant
The Car Park
02.2023 - Current
Fiscal Technician
Spokane Community College
09.2022 - 06.2023
Meat and Seafood Clerk
My Fresh Basket
02.2022 - 09.2022
Front of House Manager
The Mustard Seed
10.2021 - 02.2022
Food and Beverage Supervisor
Ocean Edge Golf Club and Resort
07.2017 - 11.2017
Bachelor of Arts - Criminology
Gonzaga University
Associate of Arts - DTA
Spokane Community College
GED -
Spokane College of English Language