Oversee showroom operations, encompassing daily maintenance and inventory management.
First point of contact for client communications across phone, email, and website channels.
Manage front desk functions, engaging in welcoming visitors, responding to questions, and referring to appropriate team members.
Maintain comprehensive and accurate records for new and ongoing projects, streamlining workflow processes.
Develop and optimize processes and procedures to improve efficiency across all operations.
Handle accounts payable with Sage 100 Contractor.
Organize and refine filing systems to facilitate the preparation of vital project documentation.
Coordinate schedules and meetings for the company president and sales team, ensuring seamless operations.
Develop meeting agendas, and manage follow-ups to enhance collaboration and productivity.
Plan and execute quarterly office events, fostering team morale, and engagement.
Manager
Chip in a Bottle
Woodbridge, CT
05.2016 - 11.2024
Expanded business operations across Connecticut and New York.
Managed employee relations such as recruitment, onboarding, scheduling, and payroll.
Oversaw daily store operations, focusing on sales performance, customer service excellence, and efficient inventory management.
Implemented strategic marketing initiatives using email campaigns, promotions, social media, and loyalty programs, leveraging analytics to optimize revenue.
Cultivated and maintained strong relationships with customers and vendors to enhance brand reputation and loyalty.
Established partnerships with prominent organizations such as 1-800-Flowers.com, Yale University, and Yale New Haven Hospital.
Supported non-profit community engagement initiatives, including contributions to the Nicole Donzelo Foundation, Columbus House, City Seed, and Sanctuary Kitchen.
Education
MBA - Organizational Management And Marketing
Eastern University
12.2026
Bachelor of Science - Marketing
Coastal Carolina University
05-2021
Skills
Operations and Office Management: Vendor liaison, workflow optimization, infrastructure oversight, inventory coordination, and documentation systems
Executive and Administrative Support:
Calendar management, meeting preparation, event logistics, schedule prioritization, and follow-through execution
Financial and Budgetary Oversight:
Payroll processing, expense tracking, budgeting, accounts payable, and receivable
Marketing and Communications: Client relations, social media strategy, community outreach
Technology and Software Fluency:
Microsoft Office Suite, Sage 100 Contractor, Square POS, ACT!, Canva, Builder Trend, ChatGPT, Copilot
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