Julia Lund
Springfield,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional interpersonal and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Account Expert
T-Mobile, Custom Wireless
03.2022 - Current
- Streamlined internal processes for improved efficiency in managing client accounts.
- Reduced account discrepancies with meticulous attention to detail when reviewing financial statements.
- Collaborated with cross-functional teams to resolve complex account issues promptly.
- Assisted in the development of training materials for new Account Experts, sharing best practices and industry knowledge.
- Implemented effective communication techniques to clearly convey complex concepts to clients from diverse backgrounds.
- Filled an interim position in a supervisory role to support and develop new hires.
Front Desk Associate
Big Cedar Lodge
06.2021 - 03.2022
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Resolved guest issues effectively, ensuring a positive customer experience.
Server
The Paddlewheel
07.2018 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Ticket Agent, Ground Security Coordinator
Branson Airport & Jet Center
07.2016 - 04.2021
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Contributed to team efforts by cross-training in various positions, including baggage handling, gate operations, and jet center operations.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
- Communicated with tower controllers via radio to ensure safety of air traffic.
Teller
Central Bank of Branson
10.2017 - 05.2019
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers and vaults daily, identifying discrepancies and taking corrective actions as needed.
Education
General Education towards Associates of Arts Degree -
Ozark Technical Community College
Springfield, MO05.2017
High School Diploma -
Branson High School
Branson, MO05.2015
Skills
- Investigative research
- Goal Setting
- Problem-solving abilities
- Analytical and Critical Thinking
- Task Prioritization
- Attention to Detail
- Time Management
- Training and Teaching
- Interpersonal Communication
- Adaptability
Additional Information
Spent a semester post high school living and working as an Au Pair in Spain. Teaching English to young children and acting as their nanny in all facets.
Timeline
Account Expert
T-Mobile, Custom Wireless
03.2022 - Current
Front Desk Associate
Big Cedar Lodge
06.2021 - 03.2022
Server
The Paddlewheel
07.2018 - 06.2021
Teller
Central Bank of Branson
10.2017 - 05.2019
Ticket Agent, Ground Security Coordinator
Branson Airport & Jet Center
07.2016 - 04.2021
General Education towards Associates of Arts Degree -
Ozark Technical Community College
High School Diploma -
Branson High School
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