Julia Macias

• Set up new client projects for different scopes of work, including but not limited to, environmental due diligence, Building Science, and Industrial hygiene.
• Compile reports for the above mentioned scopes of work, and deliver to client with project invoice.
• Manage and track client files and correspondence regarding active and past projects.
• Collaborate with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.

Promoted to Senior Project Coordinator August 2024

In addition to the above mentioned responsibilities:

• Streamline project coordination processes by implementing efficient task management and communication systems.
• Manage and track team due lists and follow up with project managers if there are project delays
• Work with the leadership team to standardize department processes
• Train newly hired project coordinators on job tasks and provide performance feedback

• Managed appointment scheduling
• Managed data entry and provided reports on client progress
• Managed confidential client files and information
• Built and maintained client rapport
• Worked with clients and leadership team to develop client programs for more efficient progress
• Collaborated with team members to solve problems and develop action plans

• Built relationships with customers to encourage repeat business.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Managed therapist schedules
• Maintained up to date knowledge on membership packages