Julia MacNair
Portsmouth
Summary
Dynamic Store Manager at Green Tiger with a proven track record in customer service excellence and staff training. Skilled in project management and data analysis, I successfully enhanced operational efficiency and fostered a sustainable shopping environment, driving customer satisfaction and loyalty. Passionate about eco-friendly practices and community engagement.
Overview
11
11
years of professional experience
Work History
Store Manager
Green Tiger
Somerville
03.2025 - Current
- Ensure the store stays committed to being low-waste and eco-friendly while supporting a diverse array of artisans and suppliers
- Supervised daily store operations of a refill shop, making sure the store is stocked and clean for greeting shoppers.
- Trained and developed staff to enhance service quality and product knowledge.
- Managed inventory levels and coordinated restocking of merchandise efficiently.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
Barista / Bartender
Sip cafe
Boston
03.2020 - 01.2025
- Maintained a calm demeanor during periods of high volume or unusual events to uphold operational standards and set a positive example for the shift team.
- Generated a friendly atmosphere while serving customers, alcohol, food, and coffee
- Provided first-class customer service with prompt service, quality beverages, and a clean, comfortable store environment.
SUS Intern
SUS Made LLC
Boston
09.2023 - 05.2024
- Handled and social media by creating weekly content and working with the team to generate publicity surrounding the company
- Tested and created content with the products and helped brainstorm environmental outreach initiatives that blended with the goals of the company
Diversity and Inclusion Program Participant
University of Rhode Island, School of Oceanography
Narragansett
03.2023 - 04.2023
- Attended diversity workshops with URI Oceanography PHD students while also creating a safe and welcoming space for other students participating in the program
- Joined a research cruise out to the Gulf of Maine and helped the research team and the engineering team cooperate and integrate while in close quarters
Store Manager and Sustainability Consultant
WeFillGood
Portsmouth
03.2021 - 11.2021
- Assisted company with projects and community involvement
- Great customer service skills, ability to work in a variety of roles, prompt and hardworking
- Managed customer inquiries, and resolved issues promptly and effectively.
- Analyzed customer feedback to identify trends and recommend improvements.
Tutor
Kumon Learning Center
Portsmouth
03.2015 - 03.2019
- Provided individualized instruction to students to help them understand difficult concepts
- Evaluated student performance and provided feedback to help them improve
Education
Environmental Studies and Sustainability - Environmental Policy
University of Massachusetts
Boston06.2023
Associate of Arts and Sciences - Fashion Merchandising
Marist College
Poughkeepsie, NYSkills
- Organized and creative design
- Verbal and written communication
- Sales professional
- Effective communication
- Team collaboration and delegation
- Project management
- Customer service excellence
- Data analysis and process improvement
- Staff training
Affiliations
- Ethical Fashion Initiative
- Community Pride engagement
- Student Government
- MASS PERG Intern
Accomplishments
- Merit scholar
- Deans list every semester: Graduated with 4.0 GPA
- Portsmouth Rotary Scholar
- MASS PERG in
References
References available upon request.
Timeline
Store Manager
Green Tiger
03.2025 - Current
SUS Intern
SUS Made LLC
09.2023 - 05.2024
Diversity and Inclusion Program Participant
University of Rhode Island, School of Oceanography
03.2023 - 04.2023
Store Manager and Sustainability Consultant
WeFillGood
03.2021 - 11.2021
Barista / Bartender
Sip cafe
03.2020 - 01.2025
Tutor
Kumon Learning Center
03.2015 - 03.2019
Environmental Studies and Sustainability - Environmental Policy
University of Massachusetts
Associate of Arts and Sciences - Fashion Merchandising
Marist College
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