Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic
Julia Maleno

Julia Maleno

Long Beach,CA

Summary

Well-qualified professional with over 12 years of customer service experience in settings ranging from health clinics, and sales to retail establishments. Dedicated to contributing to teamwork and using effective communication to meet the needs of the employer and the customer. Motivated to continue to grow and gain new skills and responsibilities. Detail-oriented and highly organized to complete tasks efficiently. Successful at multi-tasking while remaining professional and courteous. Committed to creating strong relationships by keeping open communication and delivering the best possible service for every situation. Fluent in Spanish and French. Highly skilled certified Massage Therapist with more than 15 years of experience in a wide array of healing techniques and modalities. Committed to providing therapeutic massage for the client's well-being. Excellent skills in Swedish, deep tissue, hot stone, fire cupping, gua sha, and prenatal massage techniques.

Overview

15
15
years of professional experience

Work History

Massage Therapist

Davree's Salon and Spa
Santee, CA
08.2013 - 08.2023
  • Provide 60-minute and 90-minute massage therapy of various types
  • Customize sessions based on the client's physical and medical needs
  • Maintain cleanliness of therapy rooms and supplies
  • Ensure client confidentiality.
  • Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.

Acupuncture Assistant and Receptionist

South Baylo University
Anaheim, CA
05.2021 - 09.2021
  • Assist patients with booking appointments and communicate concerns to the staff on duty
  • Responsible for keeping patient files organized, updated, and confidential
  • Enter patient profile into the office database
  • Provide invoices and process patient payments
  • Complete cash handling and balancing procedures
  • Complete and present end-of-day reports
  • Remove needles from patients Apply moxa or fire cupping to patients perform acupuncture and massage

Acupuncture Assistant

Han Acupuncture & Herbs
Yucaipa, CA
05.2018 - 04.2019
  • Assist patients with booking appointments and communicate concerns to the staff on duty
  • Responsible for keeping patient files organized, updated, and confidential
  • Enter patient profile into the office database
  • Provide invoices and process patient payments
  • Complete cash handling and balancing procedures
  • Complete and present end-of-day reports
  • Remove needles from patients Apply moxa or fire cupping to patients clean, dust, organize and disinfect patient area

Receptionist/Assistant

South Baylo University Health Clinic
Anaheim, CA
03.2017 - 08.2017
  • Assist patients with booking appointments and communicate concerns to the staff on duty
  • Responsible for keeping patient files organized, updated, and confidential
  • Enter patient profile into the office database
  • Provide invoices and process patient payments
  • Complete cash handling and balancing procedures
  • Complete and present end-of-day reports
  • Trained to make herbal formulas.

Patient CARE Coordinator

Children's Dental Health Clinic
Long Beach, CA
02.2010 - 02.2012
  • Create Excel spreadsheets for year-end reporting
  • Assist hygienists during dental screenings and nutritional counseling
  • Prepare patient materials, including screening forms, brochures, dental books, teeth models, and toothbrushes to be distributed at local educational fairs, schools, and WIC
  • Alleviate parent's questions and concerns regarding the child's oral health care
  • Translate clinical documents from English to Spanish
  • Call and confirm patient appointments with six-month recall postcard reminders
  • Responsible for keeping patient files organized, updated, and confidential.

Customer Service Representative

Verizon Wireless Communications
Long Beach, CA
05.2008 - 01.2010
  • Assist customers with concerns and disagreements regarding their accounts and devices
  • Provide exceptional customer service by greeting, remaining approachable, and offering assistance
  • Troubleshoot, exchange, or advise to replace damaged devices
  • Keep open communication with all customers and address their complaints
  • Advise and educate customers on the benefits of upgrading Smart devices
  • Meet and exceed store quotas.

Education

Ph.D. - Acupuncture and Chinese Medicine

Pacific College of Health Sciences
San Diego, CA
08.2023

Masters of Oriental Medicine -

South Baylo University
12.2021

Thai Massage and Tui Na Massage -

Pacific College of Oriental Medicine
05.2015

French, Bachelor of Arts -

California State University, Fullerton
05.2006

Liberal Arts, Associate Degree -

Chaffey College
05.2001

Massage Therapy -

Southern California School of Massage
06.1999

Skills

  • Fluent in English, Spanish, and French
  • CPR certified
  • Leadership skills
  • Execution
  • Negotiating
  • Empathy
  • Public Speaking
  • Communication
  • Conflict Resolution
  • Detailed-Oriented
  • Coaching
  • Interpersonal Skills
  • Planning
  • Coordinating

Volunteer Experience

  • Orange County School District: offered free massages to parents at a Health and Wellness Fair.
  • Marriage Enrichment Program: assisted with presentations and support groups about marriage experience and advice.
  • Parent volunteer: for children's school.
  • North County Veterans Stand Down: gave veterans and their family members auricular acupuncture for PTSD, anxiety, and relaxation. Also educated on Eastern medicine modalities and food therapy.

Languages

Spanish
Native/ Bilingual
French
Native/ Bilingual

Timeline

Acupuncture Assistant and Receptionist

South Baylo University
05.2021 - 09.2021

Acupuncture Assistant

Han Acupuncture & Herbs
05.2018 - 04.2019

Receptionist/Assistant

South Baylo University Health Clinic
03.2017 - 08.2017

Massage Therapist

Davree's Salon and Spa
08.2013 - 08.2023

Patient CARE Coordinator

Children's Dental Health Clinic
02.2010 - 02.2012

Customer Service Representative

Verizon Wireless Communications
05.2008 - 01.2010

Ph.D. - Acupuncture and Chinese Medicine

Pacific College of Health Sciences

Masters of Oriental Medicine -

South Baylo University

Thai Massage and Tui Na Massage -

Pacific College of Oriental Medicine

French, Bachelor of Arts -

California State University, Fullerton

Liberal Arts, Associate Degree -

Chaffey College

Massage Therapy -

Southern California School of Massage
Julia Maleno