Julia Martin
Phoenix,AZ
Summary
Accomplished Student Success Specialist and Sales Lead devoted to meeting students and clients needs. Highly-motivated employee with desire to take on new challenges in all settings. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every client or student a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Success Specialist
Phoenix Community College
08.2023 - Current
- Assisted students in multiple online/in-person English Literature 102 courses.
- Responsible for aiding students in their success by creating reminders and announcements, providing tutoring and peer review, creating private study sessions, and staying up to date with campus resources.
- Develop and implement strategies to improve student retention.
- Collaborated with faculty and staff to identify and address barriers to student success.
- Provided individualized support and guidance to students to help them overcome academic challenges and achieve their educational goals.
- Developed and implement strategies to enhance student engagement and motivation.
- Conducted regular check-ins with students to assess their progress and offer support and guidance.
Lead Sales Associate
Coach
04.2021 - Current
- Assisted customers in finding what products best suit their needs and style.
- Responsible for creating and managing clientele, processing returns and shipment, upselling product, and assisting customers.
- Developed several visual displays, organized the stock room, fulfilled online orders, utilized excel spreadsheets to track release dates, and cashiered.
- Monitored and achieve team/personal sales goals and KPI's on a weekly to monthly basis.
- Implemented sales strategies to increase revenue and drive customer engagement.
- Back of house duties: import/export and inventory
Seamstress/Order Fulfillment
Yoga Democracy
06.2021 - 09.2022
- Operated an industrial cover stitch machine, industrial bar tack machine, and a heat press.
- Responsible for hemming active wear such as leggings and biker shorts, as well as bar tacking and damage control.
- Preforming quality control on finished garments: trimming and cleaning products with rotary cutters/snips, discarding products that fail to meet specifications.
- Bagged, tagged, packed, and shipped orders to customers using Shopify and other wholesale platforms.
- Processed returns and used Excel spreadsheet daily to accurately assign every finished product to orders.
- Organized and labeled all stock room products with attention to detail.
- Selected specific prints and styles to send to influencers based on their social media presence when assigned.
Sales Lead/Customer Care
The UPS Store
09.2019 - 02.2021
- Assisted customers in adequately packing and shipping items worldwide using UPS, USPS, and OnTrax.
- Directed team members to complete daily tasks
- Provided professional support with shipping, printing, faxing, binding, and scanning to a computer.
- Sorted and processed mail for +300 mailbox holders.
- Specialized in the upselling of mailboxes, stamps, and other shipping materials.
- Implement strategies to increase customer satisfaction and loyalty, resulting in repeat business and referrals.
- Processed Amazon and DIRECTV returns, took passport photos, and served as the store's Notary Public.
Education
Associate of Science - Fashion Design
Phoenix College
Associate of Arts - English Literature
Phoenix College
Skills
- Creativity
- Communication
- Problem solving
- Interpersonal skills
- Organizational skills
- Critical thinking
- Attention to detail
- Adaptability
- Teamwork
- Visual Merchandising
- Online learning
- Peer Mentoring
- Records Maintenance
References
- Rachel Sims, Phoenix College, rachel.sims@phoenixcollege.edu
- Tracey Vrooman, COACH, t.vrooman@gmail.com
Certification
- Graduated Presidential Honors Student
References
References available upon request.
Timeline
Student Success Specialist
Phoenix Community College
08.2023 - Current
Seamstress/Order Fulfillment
Yoga Democracy
06.2021 - 09.2022
Lead Sales Associate
Coach
04.2021 - Current
Sales Lead/Customer Care
The UPS Store
09.2019 - 02.2021
Associate of Science - Fashion Design
Phoenix College
Associate of Arts - English Literature
Phoenix College
- Graduated Presidential Honors Student
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