Julia McAllister
Durant,OK
Summary
Versatile and dynamic, with a proven track record at Choctaw Casino & Resort, I excel in staff management and complex problem-solving. Leveraging strong work ethic and team leadership, I enhanced customer satisfaction and trained teams for peak performance, demonstrating significant adaptability and a friendly, outgoing demeanor.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Choctaw Casino & Resort - Durant
2022.06 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Starbucks Dual Rate Manager
Choctaw Casino & Resort
2023.05 - 2024.12
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Server
Salitas Mexican Resturant
2021.05 - 2022.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Babysitter
Heather and Justin Maddox
2020.04 - 2022.05
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Rookie
Craft Pies Pizza Co.
2020.05 - 2021.05
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Kids Camp Intern
Victory life Church
2016.05 - 2018.08
- Led groups of children safely through variety of camp activities.
- Evaluated program effectiveness upon completion of each session, offering feedback on areas for improvement and possible expansion.
- Cultivated a welcoming atmosphere for all campers by actively participating in group activities and fostering inclusive relationships.
- Provided first aid care as needed, prioritizing camper health and well-being at all times during their stay at the campsite.
- Organized creative arts projects that encouraged camper self-expression while developing artistic talents.
- Served as a positive role model for campers, promoting respect, responsibility, and enthusiasm throughout the entire camp experience.
Education
Associate of Science - Biology
2027-05
High School Diploma -
2022-05
Skills
- Time management
- Complex Problem-solving
- Strong work ethic
- Friendly and outgoing
- Staff training and development
- Staff management
- Task delegation
- Cash handling
- Team leadership
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Starbucks Dual Rate Manager - Choctaw Casino & Resort
2023.05 - 2024.12
Starbucks Barista - Choctaw Casino & Resort - Durant
2022.06 - Current
Server - Salitas Mexican Resturant
2021.05 - 2022.06
Rookie - Craft Pies Pizza Co.
2020.05 - 2021.05
Babysitter - Heather and Justin Maddox
2020.04 - 2022.05
Kids Camp Intern - Victory life Church
2016.05 - 2018.08
Murray State College - Associate of Science, Biology
Bennington Public School - High School Diploma,