Julia Morison
New Philadelphia,OH
Summary
Dynamic Customer Service Manager with a proven track record at Walmart and Lowes, excelling in metric tracking and talent development. Spearheaded service delivery optimization, achieving significant improvements in customer satisfaction. Skilled in training and mentoring, adept at fostering customer-focused environments and enhancing staff performance through effective leadership and staffing coordination.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Walmart
02.2017 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Manager
Lowes
11.2015 - 11.2016
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
Cash Office Staff/Customer Service Representative
Publix
10.2000 - 06.2005
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Associate of Science - Accounting
Kent State Tuscarawas
New Philadelphia, OH05.1993
Skills
- Metric tracking
- One Call Resolution
- Service Delivery Optimization
- Talent Development
- Training and mentoring
- Staffing coordination
- Customer Relations
- Customer-focused
- Skilled multi-tasker
Timeline
Customer Service Manager
Walmart
02.2017 - 07.2018
Customer Service Manager
Lowes
11.2015 - 11.2016
Cash Office Staff/Customer Service Representative
Publix
10.2000 - 06.2005
Associate of Science - Accounting
Kent State Tuscarawas