Julia M. Shroyer
Logan
Summary
I'm a driven and motivated individual with notable experience in customer service, retail work, and vector control. Proven ability to resolve conflicts and lead teams effectively. Skilled in cash handling and POS systems, consistently surpassing goals while fostering strong customer relationships. Most importantly, I'm eager to learn and to perform well in every position I enter.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vector Control Technician
SLC Mosquito Abatement
Salt Lake City
05.2025 - 08.2025
- Inspected urban areas to identify potential mosquito breeding sources.
- Treated identified sources to control mosquito population growth.
- Collected field samples for monitoring and analysis of vector populations.
- Oversaw maintenance of fish and fish-rearing facilities to ensure optimal conditions.
- Educated public on dangers posed by mosquitoes and recommended precautions.
- Operated work vehicle daily, ensuring proper upkeep and maintenance.
Facility Attendant
USU Campus Recreation
Logan
08.2024 - 05.2025
- Greeted guests with a smile, and provided requested directions or information.
- Verified identification cards to control access to the facility.
- Inspected facility equipment to ensure it is in working order.
- Monitored visitor adherence to established rules and regulations.
- Answered questions regarding facility programs, services, and policies to enhance customer service.
- Operated cash register to efficiently process customer payments.
- Managed check-in and check-out procedures for rental equipment.
Vector Control Technician
SLC Mosquito Abatement District
Salt Lake City
05.2024 - 08.2024
- Inspected urban areas to identify potential mosquito breeding sources.
- Treated identified mosquito sources to prevent outbreaks.
- Collected field samples for analysis and monitoring.
- Oversaw maintenance of fish and fish-rearing facilities.
- Educated the public on mosquito dangers and necessary precautions.
Sales Lead
Downeast
Logan
02.2023 - 04.2024
- Surpassed weekly goals set by upper management consistently.
- Developed relationships with regulars and guests to enhance customer engagement.
- Monitored sales floor to identify and assist customers, ensuring timely merchandise replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products.
- Maintained cleanliness and organization of workspace to uphold presentation standards.
- Resolved customer complaints efficiently while upholding quality standards.
- Conducted training sessions for new employees on sales techniques and procedures.
- Managed cash register operations using POS system for processing sales and returns.
Guest Services Supervisor
Lagoon
Farmington
02.2022 - 11.2022
- Supervised 6 to 30 Admissions Attendants per shift at entrance gates.
- Trained admission attendants on customer service best practices and company policies.
- Resolved escalated customer complaints while adhering to company guidelines.
- Ensured compliance with organizational policies when addressing customer queries.
- I provided translation services for my department and other departments as needed.
- Supervised cash handling processes including deposits, refunds, returns.
Admission Attendant/Guest Services Host
Lagoon
Farmington
02.2020 - 10.2021
- Admitted and greeted guests, ensuring a welcoming atmosphere.
- Validated tickets and season passes for guest access.
- Managed phone inquiries.
- Logged lost and found items, working to successfully reunite them with owners.
Education
Bachelor of Science - English, English Education
Utah State University
Logan, Utah05-2027
High School Diploma -
Farmington High School
UtahSkills
- Customer service and support
- Cash handling and POS systems
- Conflict resolution
- Team collaboration
- Effective communication
- Leadership skills
- Spanish proficiency
Certification
- CPR certified
- Food Handlers Permit
- Non-Commercial Pesticide Application License
Affiliations
- I'm an avid reader, who loves any book that will get me thinking.
- I enjoy being outdoors, especially hiking.
- I enjoy being creative in various art forms and writing creatively.
Timeline
Vector Control Technician
SLC Mosquito Abatement
05.2025 - 08.2025
Facility Attendant
USU Campus Recreation
08.2024 - 05.2025
Vector Control Technician
SLC Mosquito Abatement District
05.2024 - 08.2024
Sales Lead
Downeast
02.2023 - 04.2024
Guest Services Supervisor
Lagoon
02.2022 - 11.2022
Admission Attendant/Guest Services Host
Lagoon
02.2020 - 10.2021
Bachelor of Science - English, English Education
Utah State University
High School Diploma -
Farmington High School
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