Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Julia Murray

831 Pilot View St, Winston-Salem,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Assistant Manager

AAA Self Storage
Winston Salem, NC
09.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Organized, delegated and monitored daily operations of self-storage facility.
  • Maintained accurate records of tenant information such as payment history, contact details.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
  • Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
  • Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
  • Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
  • Created reports detailing financial performance, occupancy levels, customer feedback.
  • Updated existing software programs used for managing tenant data or tracking sales figures on a regular basis.

Wait Staff Member

Elizabeth's Pizza, Italian Restaurant, & Bar
High Point, NC
06.2021 - 09.2023
  • Prepared tables by setting up linens, silverware and glassware.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided guidance to new waiters in learning the menu items and their ingredients.

Dog Daycare Attendant

Ruff Housing Doggie Day And Overnight Care
Winston Salem, NC
03.2019 - 12.2020
  • Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
  • Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Participated in team meetings to discuss strategies for providing quality services to clients.

Wait Staff Member

Carter Brothers Barbecue And Ribs
High Point, NC
06.2015 - 08.2018
  • Greeted and welcomed customers, providing them with menus.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Managed multiple tasks simultaneously while remaining organized under pressure.

Education

Associate of Arts - Psychology

Forsyth Technical Community College
Winston-salem, NC
02-2022

Skills

  • Policy Enforcement
  • Sales proficiency
  • Facility Maintenance
  • Cost Control
  • Complaint resolution
  • Data Entry
  • Customer Service

Affiliations

  • Hiking
  • Spending time with my dog
  • Arts and Crafts

Timeline

Assistant Manager

AAA Self Storage
09.2023 - Current

Wait Staff Member

Elizabeth's Pizza, Italian Restaurant, & Bar
06.2021 - 09.2023

Dog Daycare Attendant

Ruff Housing Doggie Day And Overnight Care
03.2019 - 12.2020

Wait Staff Member

Carter Brothers Barbecue And Ribs
06.2015 - 08.2018

Associate of Arts - Psychology

Forsyth Technical Community College

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Julia Murray