Tracy Martinez
Casa Grande,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sunlife Health
Casa Grande, AZ
04.2016 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored employee attendance records, timekeeping, and payroll information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ05-2026
Associate of Science - General Studies
Central Arizona College
Coolidge, AZ05-2016
Skills
- Healthcare management
- Data analysis
- Project management
- Policy writing
- Compliance regulations
- Team building
- Employee training
- Effective communication
- Employee scheduling
- Problem resolution
- Policy enforcement
- Cost reduction
- Interpersonal skills
- Time management
- Marketing strategy
- Regulatory compliance
- Performance evaluation
- Administration and reporting
- Process improvement
- Goal setting
- Staff training and development
- Multitasking
- Reporting and documenting
- Interpersonal communication
- Policy administration
- Recruiting and interviewing
- Onboarding and orientation
Certification
- Certified medical assistant
- Certified phlebotomist
- Basic life support BLS
- Finger Clarence Card
Languages
Spanish
Limited
References
References available upon request.
Timeline
Assistant Manager
Sunlife Health
04.2016 - Current
Bachelor of Science - Health Administration
Grand Canyon University
Associate of Science - General Studies
Central Arizona College