Julia Musso

• Planning and coordinating all aspects of the event, including logistics, scheduling, and vendor coordination.
• Securing permits and permissions for the event, ensuring compliance with local regulations.
• Managing the budget, including expenses for transportation, decorations, and any necessary permits.
• Marketing and promoting the event to ensure maximum attendance.
• Overseeing setup and breakdown on the day of the event, ensuring everything runs smoothly.
• Handling any issues or emergencies that arise during the event.
• Providing excellent customer service to attendees, ensuring a memorable experience for all guests.

• Worked independently as lead bartender in a high-volume, full service bar. Responsible for preparing and serving alcoholic and non-alcoholic beverages to guests and work closely with the service staff to ensure that all guests receive exceptional service and an enjoyable dining experience.
• Knowledgeable in wine, craft beer, cocktails and spirits, as well as adhering to all local and state liquor laws and regulations.
• Restaurant currently closed for remodeling.

• Remote work. Client Relationship Supervisor for fiscal intermediary of NY CDPAP programs.
• Serves as primary point of contact for escalated client concerns and complex issues.
• Monitor client feedback and develop strategies to improve client experience.
• Oversaw a team of 9 Client Relationship Representatives, providing guidance, support and performance feedback.
• Coach and mentor team to enhance CRS skills and performance

Temp contract 04/2024 - 04/2025

• Responsible for initial screening of potential clients for the law firm. Appropriately direct incoming calls to attorneys and support staff.
• Scanning and reviewing full case file, maintaining an organized and efficient work space.

• Worked independently as lead bartender in a high-volume, full service bar. Responsible for preparing and serving alcoholic and non-alcoholic beverages to guests and work closely with the service staff to ensure that all guests receive exceptional service and an enjoyable dining experience.
• Knowledgeable in wine, craft beer, cocktails and spirits, as well as adhering to all local and state liquor laws and regulations.
• Unfortunately no longer working at this location due to closure.

• Ensures that new hires comply with industry specifications, standards, regulations, and laws.
• Work closely with various departments to ensure that company policies and procedures are in line with applicable rules and regulations.
• Trained in medical terminology and HIPAA guidelines.
• Laid off due to budget reconstruction.

• Provide exceptional dining experiences for our guests. Greet guests, take orders, serve food and beverages, and provide menu recommendations.
• Responsible for ensuring the overall satisfaction of guests, as well as maintaining a clean and organized dining area.

• Inbound sales rep, virtual(via chat) and tele-sales.
• Responsible for generating new leads, following up on existing leads, and closing sales.
• Work closely with the sales team to develop sales strategies and achieve sales targets.
• Providing excellent customer service and maintaining accurate records of sales activities.
• Left due to company closure.

• Responsible for preparing and serving alcoholic and non-alcoholic beverages to guests and work closely with the service staff to ensure that all guests receive exceptional service and an enjoyable dining experience.
• Knowledgeable in wine, craft beer, cocktails and spirits, as well as adhering to all local and state liquor laws and regulations.
• Left position due to Covid shutdown.

• Creating schedules, training new employees on company policies and standards, cash handling and deposits, resolving guest issues, conducting payroll, placing product orders.
• Certified barista with light cooking skills.
• Started as a crew member in November 2016, promoted to shift lead/assistant manager March 2017, promoted to store manager in October 2018.

• Provide exceptional dining experiences for our guests. Greet guests, take orders, serve food and beverages, and provide menu recommendations.
• Responsible for ensuring the overall satisfaction of guests, as well as maintaining a clean and organized dining area.